GlacePhoneSmart

Take your practice to the next level. Free up your staff to handle critical tasks that enhance patient care and increase practice efficiency. Leverage the power of modern AI and Glenwood’s technology to handle routine tasks automatically.

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Context Sensitive Information Retrieval

GlacePhoneSmart can understand the patient context & provide appropriate information as per the security configuration. Most information can be provided to the patient without staff intervention.

Direct Routing of Messages

Direct Routing of Messages

Messages that require clinician/staff response will be forwarded to the appropriate staff based on configuration. No need to route each message to the responsible person.

Ongoing Fine-Tuning

Ongoing Fine-Tuning

Glenwood’s team constantly fine-tunes the underlying AI model to handle all possible conversational variations to improve response. As the technology evolves, Glenwood customizes additional workflow & information endpoints as per your practice’s ongoing requirements.

Patient Engagement

GlacePhoneSmart calls the patient to book appointments for new referrals, lab results follow-ups, preventive care visits & more. This will improve the value of the service patients receive and significantly reduce the time for responses.

Automate Phone Based Scheduling

Our AI voice assistant handles all routine appointment booking, rescheduling & cancellations. Can identify patients based on the number they are calling from to validate & provide relevant information. Automatically falls back to staff intervention if required. Can be configured to handle overflow calls or all incoming calls. AI makes the conversation flow natural.

AI Answering Service

AI Answering Service

Our advanced AI systems can efficiently manage multiple calls at once and maintain high-quality service around the clock. They are capable of directing calls based on your schedule and preferred call destination. Additionally, they can send notifications through text messages, voice calls, emails & GlaceEMR alerts.

Ongoing Fine-Tuning

Multi-Language & Accent Support

Modern AI models can handle multiple languages & accents, adding an additional dimension of capability to your practice.

24/7 Availability

24/7 Availability

Patients experience enhanced support as the system is available 24/7.

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GlaceRCM-Best Billing Service For Practice

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What our clients say

“Peace of mind”

… GlaceEMR is comprehensive, easy to use and navigate and provides all the documentation requirements needed in a medical practice.… I would highly recommend Glenwood, and it doesn't matter if you have a small or large practice.

Aura Ardon MD
Florida

“Great technical support”

“... Top notch EMR with integrated Billling Service. Great technical support. Always helped in PQRS attestation...”

Purnima Adlakha MD
Massachusetts

“An additional bonus is the Glace EMR”

“They are easy to reach, communicate with, and actively make adjustments as requested. Insurance companies are frustrating, but Glenwood Systems makes the process of getting reimbursed as easy as possible. An additional bonus is the Glace EMR, which is really quite pleasant to use.”

Ryan Donagan DPM
Connecticut

“Made our work easy”

“Using Glenwood System as the billing company has made our work easy. Increase in Revenue, good Customer support and focus on unpaid claims keeps our bond strong."

Amita Oza MD
Ohio

“Very good support systems”

“...Collection is great. Very good support systems and I am very happy with the services”

Dolly Manvar MD
New York

“Revenue has increased substantially”

“Revenue has increased substantially as the claims go out immediately once the visit is recorded by the physician and CNP. Also, knowledge of the billing team helps tremendously to curb any issues before the claims are filed. … Always willing to assist with issues and very polite.”

Naga Prasuna Madireddy MD
Ohio

“They are technologically advanced”

“...Glenwood customizes according to our needs. They are technologically advanced and are able to provide in-depth analytics with respect to patient care and finances. Customer service is prompt and responsive. Glenwood is a great resource for solo practices like us”

Kamlesh Sanghvi MD
Ohio

“Revenue impact has been great”

“Our practice has been efficient since partnering with Glenwood Systems. Revenue impact has been great. Will definitely recommend to colleagues”

Larry Flowers MD
Texas

“The customer service is amazing”

“I have used Glenwood Systems for the last ten years. I am very pleased with the company, the customer service is amazing, they go above and beyond the normal call of duty. They will help even after hours or on weekends”

Nikesh Batra MD
Ohio
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