Take your practice to the next level. Free up your staff to handle critical tasks that enhance patient care and increase practice efficiency. Leverage the power of modern AI and Glenwood’s technology to handle routine tasks automatically.
GlacePhoneSmart can understand the patient context & provide appropriate information as per the security configuration. Most information can be provided to the patient without staff intervention.
Messages that require clinician/staff response will be forwarded to the appropriate staff based on configuration. No need to route each message to the responsible person.
Glenwood’s team constantly fine-tunes the underlying AI model to handle all possible conversational variations to improve response. As the technology evolves, Glenwood customizes additional workflow & information endpoints as per your practice’s ongoing requirements.
GlacePhoneSmart calls the patient to book appointments for new referrals, lab results follow-ups, preventive care visits & more. This will improve the value of the service patients receive and significantly reduce the time for responses.
Our AI voice assistant handles all routine appointment booking, rescheduling & cancellations. Can identify patients based on the number they are calling from to validate & provide relevant information. Automatically falls back to staff intervention if required. Can be configured to handle overflow calls or all incoming calls. AI makes the conversation flow natural.
Our advanced AI systems can efficiently manage multiple calls at once and maintain high-quality service around the clock. They are capable of directing calls based on your schedule and preferred call destination. Additionally, they can send notifications through text messages, voice calls, emails & GlaceEMR alerts.
Modern AI models can handle multiple languages & accents, adding an additional dimension of capability to your practice.
Patients experience enhanced support as the system is available 24/7.
