GlaceRCM

Our approach to medical billing

By leveraging technology, we aim to ensure no service goes unbilled, and no bill goes uncollected. From charge capture to complete resolution, we track every small detail in the process to make sure nothing is left behind.

Eligibility checking and pre-visit preparation

Key to billing success is verifying coverage and making sure patients understand their financial obligations and clear of any overdue balance. We provide the tools and assistance to pre-assemble a summary report to achieve this.

Charge capture and claims submission

We offer various charge capture points including GlaceEMR, third-party EMRs, mobile devices and daily rounding software. Various validations from our enormous knowledge-base help catch potential coverage/coding errors that result in denials.

Advanced denials and A/R management

We use sophisticated tools to address denials and track A/R. Our software "learns" from past denial experience and provides data to our team to address them properly. We track every claim until it is fully settled. We simply do not remove them from A/R after certain days.

Patient balance collection

We provide various tools including eBills, text reminders, patient payment portal, kiosk collection terminal etc., to maximize patient balance collection. Patient balances are often the most challenging aspect of billing.

Transparent and insightful analytics

Our entire billing process is fully transparent ensuring your trust in our data. Our reports and analytics provide insight in your practice that can help in practice optimization and growth.

Dedicated Support

We provide unparalleled level of support to our clients - whether explaining ledger activity, or generating custom reports, or answering patient related queries. We offer dedicated toll-free patient support hotline to our Waterbury Call Center.

What our clients say

“Peace of mind”

… GlaceEMR is comprehensive, easy to use and navigate and provides all the documentation requirements needed in a medical practice.… I would highly recommend Glenwood, and it doesn't matter if you have a small or large practice.

Aura Ardon MD

Florida

“Great technical support”

“... Top notch EMR with integrated Billling Service. Great technical support. Always helped in PQRS attestation...”

Purnima Adlakha MD

Massachusetts

“An additional bonus is the Glace EMR”

“They are easy to reach, communicate with, and actively make adjustments as requested. Insurance companies are frustrating, but Glenwood Systems makes the process of getting reimbursed as easy as possible. An additional bonus is the Glace EMR, which is really quite pleasant to use.”

Ryan Donagan DPM

Connecticut

“Made our work easy”

“Using Glenwood System as the billing company has made our work easy. Increase in Revenue, good Customer support and focus on unpaid claims keeps our bond strong."

Amita Oza MD

Ohio

“Very good support systems”

“...Collection is great. Very good support systems and I am very happy with the services”

Dolly Manvar MD

New York

“Revenue has increased substantially”

“Revenue has increased substantially as the claims go out immediately once the visit is recorded by the physician and CNP. Also, knowledge of the billing team helps tremendously to curb any issues before the claims are filed. … Always willing to assist with issues and very polite.”

Naga Prasuna Madireddy MD

Ohio

“They are technologically advanced”

“...Glenwood customizes according to our needs. They are technologically advanced and are able to provide in-depth analytics with respect to patient care and finances. Customer service is prompt and responsive. Glenwood is a great resource for solo practices like us”

Kamlesh Sanghvi MD

Ohio

“Revenue impact has been great”

“Our practice has been efficient since partnering with Glenwood Systems. Revenue impact has been great. Will definitely recommend to colleagues”

Larry Flowers MD

Texas

“The customer service is amazing”

“I have used Glenwood Systems for the last ten years. I am very pleased with the company, the customer service is amazing, they go above and beyond the normal call of duty. They will help even after hours or on weekends”

Nikesh Batra MD

Ohio