WHY GLENWOOD
You Earned the Revenue. We Make Sure You Collect It.
GlaceRCM is a Glenwood billing team, our practice management software, and GlaceEMR working as one revenue cycle, priced as a percentage of collections with no base fees. We have run medical billing since 1998, and we only earn when your cash lands. Your software or ours: run it all on GlaceEMR for the full AI advantage, or keep what you use today and our team bills from there.
25+
Years Running Medical Billing
Thousands
Of Providers Across the Country
35+
Specialties Billed and Supported
$0
Base Fees. Percentage of Collections Only
Privately Held, No Outside Investors · ONC Certified · HIPAA + PCI-DSS Compliant · LUKS Encryption at Rest in Production · 60+ Lab Interfaces · 15+ Hospital Interfaces
WHERE PRACTICE REVENUE LEAKS
You Did the Work. Too Much of It Never Gets Paid.
Most practices are not short on patients. They are short on the revenue their visits already earned. Four leaks come up in almost every conversation we have with a practice owner.
Denials nobody works
The small-dollar denials sit in a queue until they age out. Each one looks minor. Added up over a year, they are a provider’s worth of income written off without a phone call.
Charges lost between systems
The EMR is one vendor, the billing software another, the billing company a third. Every handoff drops a charge or a modifier, and nobody owns the gap.
Fees that grow either way
Base fees, per-claim fees, statement fees, credentialing fees. You pay the same in a bad month as in a good one, and the vendor gets paid whether or not you do.
A billing company you cannot reach
The person who knew your payers moved on. Now it is a ticket queue, a monthly report you cannot read, and no one who can tell you why collections dipped.
GLACERCM, OUR FLAGSHIP
A Billing Team That Only Wins When You Do
GlaceRCM is the product most Glenwood clients run on. It combines GlaceEMR, the practice management software your charges flow into, and our medical billing service, so the people working your claims and the software they work in come from the same company.
ALIGNED PRICING
A percentage of collections, no base fees
The percentage is the line item, and it only earns when the cash lands. Setup, claim submission, patient statements, denial appeals, and credentialing are included.
EVERY DENIAL
Worked to resolution, not written off
Not just the claims above a dollar threshold. Every denial is appealed at the level the payer’s policy allows, and aging A/R is a category we keep working, not one we write off at 90 days.
NAMED, NOT QUEUED
One account lead who knows your payers
Named on the contract, introduced on day one, still there in year five. Your lead knows your providers, your codes, and your payer mix, and answers when you call.
YOU SEE WHAT WE SEE
A monthly review and a live dashboard
The dashboard your account lead works from is the one you log into: cash collected, A/R by aging bucket, denials by root cause, productivity by provider. Plus a standing monthly business review.
AI THE BILLERS WORK WITH
GlaceBillSmart inside the PMS
When GlaceRCM runs on our software, GlaceBillSmart suggests denial root causes, flags underpayments against your fee schedules, and catches prior-auth needs at the order. A biller reviews every suggestion.
PATIENT BALANCES
Statements, reminders, and pay by phone
Patient statements and payment plans are included. Add GlacePhoneSmart and patients get billing reminders and can pay a balance over the phone, without tying up your front desk.
YOUR SOFTWARE OR OURS
Complete If You Want It. Flexible If You Don’t.
You do not have to replace your EMR to get our billing team. Pick where your revenue cycle runs, then pick how much you hand off.
RECOMMENDED
All on Glace
GlaceEMR, our practice management software, and our billing team on one database. The scrubber sees the whole chart, the AI goes deepest, and it is where our published numbers come from.
HYBRID
Keep your EMR
Your providers keep the chart they know. We import charges and demographics into GlaceEMR and bill from there, so your revenue cycle still runs on our AI-assisted platform.
YOUR STACK
Keep all your software
Keep your EMR and your practice management system. Our billing team logs in and works your revenue cycle where it already lives, with the same named lead and the same pricing model.
Then choose your package. Full Service RCM hands us the entire revenue cycle. Assisted RCM Service lets your team keep the parts it wants to own, like A/R follow-up or patient billing calls, while we run the rest.
THE NUMBERS BEHIND GLACERCM
Four Numbers We Will Defend in Front of a Practice Owner
They come from one design choice: the chart, the practice management software, and the billing team belong to the same company and work on the same data.
95%+
First-pass claim adjudication. Claims are scrubbed against payer-specific rules before they go out, so they get paid the first time.
99%+
Collection rate of payer-allowed amounts*. Denial work goes to resolution; we do not write off at 90 days.
$0
Base fees. You pay a percentage of what we collect, so a slow month costs you less, not the same.
$0
Implementation, setup, and data migration. Credentialing is included for the life of the account.
*Of payer-allowed amounts.
THE EHR UNDERNEATH
GlaceEMR: Clean Charts Make Clean Claims
Better billing starts at the visit. GlaceEMR is the ONC-certified EHR at the center of GlaceRCM, and it is also available on its own for practices that do their own billing.
One database
The chart sees the schedule, the schedule sees the claim. No nightly batch, no lost charges between systems.
AI suggestions in the chart
30+ AI features through GlaceIQ and GlaceScribe, including coding suggestions at the encounter. The clinician reviews and decides.
Built for your specialty
35+ specialty modules, 60+ lab interfaces, and 15+ hospital interfaces, so documentation supports the codes you bill.
Live in under a week
Most practices go live on GlaceEMR in under a week, with templates configured before training starts.
Notes that write themselves
GlaceScribe listens to the visit and drafts the note for your review, so providers close charts sooner and claims go out sooner.
Scheduling and the front desk
Scheduling lives in GlaceEMR next to the chart, and your front desk runs eligibility before the visit, so coverage problems surface at check-in, not after the denial.
Certified, secure, and yours
ONC certified, HIPAA and PCI-DSS compliant, with LUKS encryption at rest in production. Your data exports in standard formats, including FHIR R4, whenever you ask.
Built on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers. Explore GlaceEMR →
SWITCHING IS THE EASY PART
The Transition We Have Run Thousands of Times
Our team takes over your revenue cycle in 4 to 8 weeks, with credentialing and payer enrollment running in parallel and a 30-to-90-day overlap recommended while the new setup proves itself. If you are moving to GlaceEMR too, demographics, problem lists, allergies, medications, lab history, encounter notes, and active referrals all come across from your prior vendor’s export. $0 implementation, $0 setup, and no data-migration line item.
FREQUENTLY ASKED
Questions Practice Owners Ask About Choosing Glenwood
How is GlaceRCM different from a typical medical billing company?
Three ways. First, we build the software our billers work in, so the EMR, the practice management system, and the billing team come from one company instead of three vendors pointing at each other. Second, pricing is a percentage of collections with no base fees, and setup, statements, denial appeals, and credentialing are included, so we only earn when you get paid. Third, you get a named account lead who knows your payers and a standing monthly review, not a ticket queue. We have run medical billing since 1998, privately held with no outside investors.
Why should I trust the 95%+ first-pass and 99%+ collection numbers?
Both reflect GlaceRCM client performance and are footnoted honestly. The 95%+ first-pass rate measures claims that adjudicate on the first submission, before any rework. The 99%+ collection rate is measured against payer-allowed amounts, the contractually obligated portion of the charge, not the gross charge. Both come from an architecture where the EMR, the practice management software, and the billing team work on the same data. Reference calls with existing clients are available during the demo.
Can your billing team work in our current EMR, or do we have to move?
In your software or ours. We recommend running everything on GlaceEMR, where the scrubber sees the whole chart and GlaceBillSmart’s AI suggestions are available. You can also keep your EMR and let us run practice management and billing on our platform, or keep your EMR and practice management system and have our team bill directly in them. GlaceBillSmart runs inside GlaceRCM’s practice management software and is never sold standalone. Either way, you choose Full Service RCM or Assisted RCM Service.
How is GlaceRCM priced?
As a percentage of collections, with no base fees. Implementation, setup, data migration, claim submission, patient statements, denial appeals, and credentialing are included in that percentage. The exact rate depends on your specialty, volume, and payer mix, and you will have it after a 20-minute discovery call.
What happens if I sign up and decide later that Glenwood is not for us?
Your data belongs to you. Full exports are available in standard formats including CCDA, USCDI v3, and FHIR R4 at any time, with no charge for the export. Practice owners who switch usually stay, because the named relationship and the percentage-of-collections pricing remove the most common sources of billing frustration.
Do I need GlaceEMR to get the most out of GlaceRCM?
You do not need it, but it helps. When GlaceRCM runs on GlaceEMR, coding suggestions surface at the encounter, the scrubber sees the full chart, and GlaceBillSmart’s AI works alongside the billing team. That is where our published numbers come from. GlaceEMR is ONC certified, supports 35+ specialties, carries 30+ AI features, and most practices go live in under a week. The AI runs on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, and every AI output is a suggestion the clinician or biller reviews.
TRUSTED BY PHYSICIANS NATIONWIDE
What Physicians Say After Switching Their Billing to Us
“Revenue has increased substantially. Claims go out immediately.”
Naga Prasuna Madireddy, MD
Ohio
“Collection is great. Very good support systems.”
Dolly Manvar, MD
New York
“Top notch EMR with integrated Billing Service. Great technical support.”
Purnima Adlakha, MD
Massachusetts
Verified testimonials from Glenwood clients. Reference calls available on request during the demo.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.