ADDICTION MEDICINE
Run Your Office-Based Treatment Practice Without Drowning in Compliance
GlaceEMR and GlaceRCM built for the buprenorphine panel you carry every day, with PDMP, UDS reconciliation, and 42 CFR Part 2 consent wired into the chart, billed at a percentage of collections with no base fees and backed by 95%+ first-pass claim adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM ADDICTION MEDICINE PRACTICES
The Chart Treats Recovery as a Problem on a List
Addiction medicine carries a documentation, monitoring, and compliance load no general EHR was built to hold, because your record has to satisfy DEA, the state board, payers, and 42 CFR Part 2 at once. Four pains come up in the first thirty minutes of almost every discovery call.
Compliance is eating the visit
Every buprenorphine prescription rides on a PDMP check, a reconciled UDS, a treatment-plan review, and an audit trail. A generic chart makes you assemble it by hand across tabs.
Part 2 is a daily hazard
Substance-use records carry super-confidentiality beyond HIPAA. A misrouted fax or an over-sharing portal is a federal complaint your front desk is policing by hand.
Revenue leaks every visit
Time-based E&M, SBIRT, and BHI have strict rules. Without a scrubber that knows the addiction mix, five to ten percent of revenue evaporates into denials and downcodes.
Retention is the whole game
A missed appointment is a potential relapse. Most schedulers do not flag the overdue UDS or the missed induction follow-up, so at-risk patients fall off the panel unnoticed.
GLACEEMR FOR ADDICTION MEDICINE
An EHR Designed Around Office-Based Treatment
GlaceEMR is ONC-certified, with 30+ years of company history behind it. The addiction medicine configuration is wired in before training starts, so the chart your team opens on day one already knows MAT, PDMP, UDS, ASAM criteria, and the 42 CFR Part 2 consent layer your records legally require. Every capability below ships today, not as a roadmap promise.
MAT workflows around the prescribing decision
Buprenorphine induction and maintenance, naltrexone, acamprosate, disulfiram, and methadone OTP referral are structured paths in the chart. The induction visit, the maintenance follow-up, and the monitoring review each have their own template and coding pathway.
PDMP review inside the prescribing workflow
The PDMP query fires on controlled-substance orders inside the chart, not in a separate tab nobody documents. The result lands as structured data, the date is stamped, and the prescribing decision references the check. The state board reads one audit trail.
Structured UDS reconciliation
Urine-drug-screen results arrive over the toxicology interface and reconcile against expected versus observed in the chart. Unexpected results flag for review, and the flowsheet trends the history alongside the dose, visit cadence, and CIWA or COWS scores.
42 CFR Part 2 access controls and consent
The Part 2 record is segmented with role-based access, granular consent, and a disclosure log that tracks every release. Release-of-information generates from the chart and attaches to the trail, so the compliance posture is a property of the platform, not a process staff has to remember.
EPCS and a controlled-substance audit trail
Electronic prescribing of controlled substances runs through the national network with Id.me identity proofing and two-factor authentication. Every prescribing decision lands in a dedicated Controlled Substance Audit trail with the PDMP query, the UDS reconciliation, and the prescriber attestation in one record the DEA can read.
ASAM criteria and validated instruments
ASAM level-of-care assessment, COWS, CIWA-Ar, AUDIT, and DAST-10 are built in with auto-scoring and trend tracking. The level of care, the monitoring done, and the prescribing rationale all sit in one defensible record tied to the episode of care.
Included with GlaceEMR vs usually an add-on
When you price out another EMR, count what is included before you compare the headline number. The rows below are upsells, separate vendors, or consulting fees almost everywhere else. They ship with GlaceEMR, with no tier games and no surprise line items at renewal.
| Capability | Most EMRs | GlaceEMR |
|---|---|---|
| BHI, CCM, group therapy, contingency-management tracking | Add-on module | Included |
| Naloxone co-prescribe and HIV/HCV/HBV screening prompts | Manual workflow | Included |
| Court and probation documentation reports | Clerical project | Generated from the chart |
| Self-check-in kiosk, Part 2 aware, English and Spanish | Third-party vendor | Included |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for providers and staff | Mobile-web only | Included |
A solo office can grow to a multi-site addiction medicine group on the same platform, with Part 2 segmentation respected across every location, no per-location upcharge, and no contract to renegotiate when you add a satellite next quarter.
ONE DEFENSIBLE RECORD
Every Prescribing Decision, Tracked End to End
The PDMP query, the reconciled UDS, the ASAM level-of-care determination, and the EPCS prescription all reference one record. When the state board, the DEA, or your malpractice carrier asks, the prescribing decision defends itself instead of waiting on what your staff remembered to copy in.
GLACERCM FOR ADDICTION MEDICINE
A Billing Service That Knows Your Addiction Medicine Mix
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees and no monthly minimums. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the addiction-medicine code mix and the grant-plus-Medicaid-plus-commercial payer panel this field runs on.
95%+
First-pass claim adjudication. Most claims pay on the first submission, with no rework on a panel where time-based and SBIRT documentation rules are unforgiving.
99%+
Collection rate of payer-allowed amounts*. The dollars the payer contractually owes you arrive, because we work the queue to resolution instead of writing it off at 90 days.
$0
Implementation fee, setup charge, and monthly minimum. We get paid when you get paid, so our interests and yours line up from the day the contract is signed.
*Of payer-allowed amounts.
Scrubbing tuned to MAT, SBIRT, and BHI
Payer-specific rules check office E&M, time-based codes, SBIRT, BHI, group therapy, and OTP bundle codes before submission. The mix you bill is our bread and butter, so claims that need a fix get fixed before they go out.
Medicaid and grant fluency
Addiction panels skew Medicaid managed care, SAMHSA and state-grant funding, and a smaller commercial mix. We know which MCO needs which evidence packet, which medical-necessity language, and which escalation moves a denial.
Denials worked to resolution
We do not drop a denial at 90 days. Every claim is tracked through appeals, second-level reviews, and peer-to-peer when level-of-care necessity is disputed. A write-off happens only when you sign off, and the dashboard shows where every disputed dollar stands.
A named billing specialist
A dedicated account manager who knows your state’s Medicaid MCO landscape, the codes you bill, and your top denials. Not a ticket queue, not an offshore call center. They know your practice by name within a month of go-live.
Percentage of collections, no base fees. Credentialing, payer enrollment, prior auth for long-acting injectables, daily patient statements, sliding-fee and grant reporting, and a US-based billing call center are part of the service, not separate line items. Soft collections are handled in-house with the discretion this patient population needs, and collection-agency escalation happens only on your explicit sign-off, which keeps the therapeutic relationship intact.
AI AND PATIENT ENGAGEMENT
The Documentation, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the coding judgment and the prescribing decision stay with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy.
GlaceScribe
Ambient notes for the visit where rapport is the therapy, structured the way addiction medicine documents: substance-use history, monitoring review, treatment-plan adjustment, and ASAM reasoning. Up to four speakers, English and Spanish patient-facing, under the Part 2 consent layer.
GlaceIQ
30+ AI features tuned to your day: pre-charting from PDMP and UDS, time-based and SBIRT capture at signing, refill safety flags for controlled substances, and AI-assembled prior auth for long-acting injectables. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice in English or Spanish, books into real scheduler slots, runs retention-aware recall, fills cancellations, and surfaces voicemail summaries, with Part 2 consent governing what the agent can confirm.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack, with English and Spanish on every patient-facing surface and 42 CFR Part 2 consent enforced on every channel. UDS-due reminders, post-induction check-ins, and naloxone-refill nudges go out on the cadence the treatment plan calls for, and replies route back into the chart as structured tasks so the patient you cannot reach does not quietly fall off the panel.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another EMR
Most addiction medicine practices we onboard are leaving a legacy platform, a behavioral-health-only suite that does not handle MAT prescribing, or a substance-use add-on bolted onto a general EHR. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated MAT history, monitoring and UDS records, treatment plans, and recent results, with your induction protocols, CIWA and COWS flowsheets, code favorites, and Part 2 consent rules already wired in. EMR go-live happens in under one week. The first few visits run slower because the workflow is new; by end of day, your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system because the templates match how you document, and GlaceScribe carries most of your substance-use histories. Your first month of time-based, SBIRT, and BHI capture has rolled into claims, the first submissions are on the dashboard, and you have walked the denial queue with your account manager. Retention and care-gap workflows are live.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, and fewer denials in the 60-to-90 bucket. SBIRT, BHI, and time-based revenue lines that did not exist before are real money, your retention curve is climbing, and GlacePhoneSmart has visibly cut front-desk call volume. The conversation turns from migration triage to using the platform harder next quarter.
Data migration covers historical records, MAT and monitoring history, UDS history, treatment plans, problem lists, current medications, allergies, and outstanding orders, handled by Glenwood from your prior vendor’s data export in 2 to 5 business days. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally while the new platform proves itself. Glenwood has been independent and privately held since 1994, when our founder helped his physician wife acquire a private practice in Connecticut: 30+ years in market, no outside investors. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues, and the platform sits on HIPAA-compliant infrastructure with LUKS full-disk encryption at rest in production.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the denial templates around them. The list below is the short version of what runs every day inside the platform for an addiction medicine practice:
- 99213, 99214, 99215: office E&M, established patient, time-based or MDM
- G2067, G2068: OTP weekly bundle codes
- 99408, 99409: SBIRT screening and brief intervention
- 99484: Behavioral Health Integration (BHI)
- 90853: group therapy
- F11.20, F10.20, F14.20, F17.200: OUD, AUD, stimulant, nicotine ICD-10 anchors
- H0001, H0004, H0005: behavioral-health assessment and counseling (state-dependent)
- 96127: structured screening (AUDIT, DAST, ASAM intake)
QUESTIONS WE HEAR EVERY WEEK
Addiction Medicine Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
How does GlaceEMR handle 42 CFR Part 2 confidentiality?
Part 2 is a property of the platform, not a checklist your staff has to remember. Substance-use records are segmented from the rest of the chart with role-based access. Consent management is granular, so a release to primary care for medical comorbidities can coexist with a no-release to family members on the addiction record. Every disclosure is logged against the consent that authorized it, so the audit trail is ready before anybody asks for it. The release-of-information document generates from the chart, the consent inherits the right defaults so the front desk does not police it by hand, and the patient portal honors the same consent layer for what gets exposed and to whom. If you have ever spent a Friday afternoon untangling a misdirected fax to a referring primary care, you know why this matters.
Is EPCS for buprenorphine handled inside the platform?
Yes. Electronic prescribing of controlled substances runs through the national network, with Id.me identity proofing and two-factor authentication on every controlled prescription. Buprenorphine, naltrexone, naltrexone extended-release, and the rest of your MAT favorites are preloaded with default dosing. The PDMP query happens inside the prescribing workflow and lands in the encounter as structured data. The MME calculation, the benzodiazepine-opioid interaction check, and the naloxone-coprescribe prompt fire at the point of prescribing. Every controlled-substance prescribing decision lands in a dedicated Controlled Substance Audit trail, so when the state board, the DEA, or your malpractice carrier asks for the record, they read one audit trail and the prescribing decision defends itself.
Is GlaceScribe HIPAA-compliant, and where does the AI run?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy, so a single upstream incident does not stop your visits. Up to four simultaneous speakers are supported, English and Spanish patient-facing, and all coding and order suggestions surface for your review before any signing. Nothing reaches the chart until you approve it. Audio is processed in transit, the resulting note is stored in your single-tenant chart database under the Part 2 consent layer with LUKS encryption at rest, and the data never trains a shared model that mixes your patients with anybody else’s.
What does GlaceRCM pricing actually look like, and can we keep our EMR?
You pay a percentage of what we collect, with no base fees, no implementation charges, and no monthly minimums. The exact percentage depends on your code mix, payer panel, and volume, and you will have it after a 20-minute discovery call. We would rather run the full bundle, where the billing quality depends on a tight integration with the chart, and about 98% of Glenwood clients choose that path. But we are flexible: if you want to keep your current EMR, our billing team will work your claims in your EMR or ours. You will not see surprise line items for credentialing, denial follow-up, prior auth, statements, or the call center your patients use, because all of that is part of the service. GlaceRCM operates at 95%+ first-pass adjudication and 99%+ collection of payer-allowed amounts across our active client base.
How long is implementation, and what does training look like?
You go live on the EMR in under a week. Your RCM transition runs 4 to 8 weeks alongside payer enrollment. We handle your data migration in 2 to 5 business days, so your staff does not have to clean charts. Providers train in pieces around real clinic, not in a multi-day block that forces you to cancel inductions or maintenance visits: a 2-to-4-hour core clinical session, then targeted follow-ups for MAT workflows, group-therapy documentation, telehealth, mobile, and the AI tools. Every role gets unlimited online training during onboarding, and it stays available for new hires later. We recommend keeping your previous vendor running alongside us for 30 to 90 days, and the account manager who runs your migration is the same one who picks up the phone in month six. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues.
“[Specialty-specific testimonial quote, replace with verified Addiction Medicine physician quote or remove this card.]”
[Physician Name, MD]
[State]
If you carry adjacent panels, see how GlaceEMR runs behavioral health, pain medicine, internal medicine, and family medicine.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.