PATIENT ENGAGEMENT
Keep Your Patients Connected. Keep Your Staff Free.
Patient portal, mobile app, secure messaging, digital intake forms, and AI-powered education. All built into GlaceEMR. No third-party plugins. No separate vendors. No extra logins.
A Portal Patients Actually Use
Practice-branded portal. Lab results with trending, secure messaging, scheduling, bill pay, intake forms, record downloads, and AI-suggested education materials, all from a single login.
Native Mobile App
iOS and Android, branded to your practice. Patients access the full portal, pay bills, join telehealth, and message your team. Push notifications keep them engaged without adding work for staff.
Paperless Intake
Patients complete intake before the visit via email, text, web portal, phone (GlacePhoneSmart), or kiosk. AI maps each response to the right chart section for your staff to review. No clipboards, no data entry.
Two-Way Communication, With Consent Built In
Encrypted portal messaging is standard. For SMS and email, GlaceEMR captures informed consent before sending. Patient communication preferences are tracked per patient: how they want to hear from you, and through which channel.
INTRODUCING GLACEIQ
The Intelligence Behind Every Click, Every Claim, Every Call.
GlaceIQ is the AI layer that sits beneath GlaceEMR, GlaceRCM, and GlacePhoneSmart. It surfaces suggestions on documentation, coding, denials, and call routing. Suggestions only. You stay in control.
FREQUENTLY ASKED
Patient Engagement Questions Practices Ask
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
Does GlaceEMR include a patient portal?
Yes, GlaceEMR includes a practice-branded patient portal built into the EHR, with no third-party plugin or separate vendor. From a single login, patients see lab results with trending, message the practice securely, schedule, pay bills, complete intake forms, download records, and read AI-suggested education materials.
Is there a patient mobile app for Glenwood practices?
Yes, Glenwood Systems provides a native iOS and Android patient app, branded to your practice. Patients use it to access the full portal, pay bills, join telehealth visits, and message your team. Push notifications keep patients engaged without adding work for your staff.
Can patients complete intake forms before the visit?
Yes, GlaceEMR lets patients complete intake before the visit by email, text, web portal, phone through GlacePhoneSmart, or kiosk. AI routes the responses to the correct chart sections, so there are no clipboards and no data entry for the front desk. GlacePhoneSmart is a voice AI option bundled inside GlaceEMR and GlaceRCM, not a separate product.
Does GlaceEMR get consent before texting or emailing patients?
Yes, GlaceEMR captures the patient’s informed consent before sending SMS or email messages. Encrypted portal messaging is standard, and each patient’s communication preferences are tracked: how they want to hear from the practice, and through which channel. The result is two-way communication with consent built in.
Do we need separate vendors for the portal, app, and intake?
No, GlaceEMR includes the patient portal, native mobile app, secure messaging, digital intake forms, and AI-suggested patient education in one system. There are no third-party plugins, no separate vendors, and no extra logins. Because it is all built into GlaceEMR, intake responses route to the same chart your clinicians work in.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.