FAMILY MEDICINE
One Chart Wide Enough for the Whole Family, Newborn to Grandparent
A well-child at 9, an 82-year-old fall workup at 9:30, an IUD insertion at 10:30. GlaceEMR holds every visit type in one chart, and GlaceRCM bills the well-plus-sick splits and the in-office procedures without losing the modifier, at a percentage of collections with no base fees, backed by 95%+ first-pass adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM FAMILY DOCS
The Chart Was Never Built for Your Whole Panel
Family medicine is the broadest scope in outpatient care, and most EMRs were built without that scope in mind. Four pains come up in the first thirty minutes of almost every discovery call with a family physician, and each one quietly costs you time, revenue, or both.
One chart, every age
Pediatric growth percentiles live in one place, adult chronic-disease tools in another, derm in a free-text box. The EMR makes you switch mental templates between back-to-back rooms all day.
Procedure dollars leak
Joint injections, IUDs, biopsies, and cryotherapy are routine and easy to miscode. The -25 modifier never gets attached when the patient also brings up a new mole, and earned revenue lands on the floor.
Care-management revenue sits idle
CCM, RPM, PCM, and AWVs pay reliably when time is captured against the care plan. When staff fights to log a minute, the revenue never reaches the claim and the between-visit care never reaches the patient.
Immunizations and phones overload staff
Registry reporting and VFC tracking eat clinical time, the counseling modifier slips off the vaccine claim, and refill and recall calls bury the front desk while the panel quietly thins.
GLACEEMR FOR FAMILY MEDICINE
A Chart as Wide as Your Panel, Newborn to Geriatric
GlaceEMR is ONC-certified and has run in private family medicine practices for decades, with 30+ years of company history behind it. The family-medicine configuration is wired in before training starts, so the chart your team opens on day one already knows the pediatric, women’s health, derm, and MSK content your panel runs on, alongside the full adult chronic-disease library. Every capability below ships in the platform today, not as a roadmap promise.
Age-banded templates from 0 to 100
Well-child templates by age on Bright Futures, adult preventive and AWV templates, geriatric assessment, prenatal and postpartum, and acute visits by chief complaint. The right template loads with the appointment and captures discrete data the way your billing and quality measures want it.
Growth curves and immunization forecasting
CDC and WHO percentiles plotted as discrete data, forecasting against current CDC schedules with catch-up logic, and state registry interfaces that fire from the encounter. VFC and private inventory split at the encounter, so the right dose shows up on the right claim line.
Procedure templates with modifier logic
Cryotherapy, skin biopsy with lesion mapping, laceration repair, joint injection, IUD insertion and removal, and nail procedures. Each template captures what a clean claim needs, and the -25 modifier prompts when a procedure rides alongside a preventive or problem visit.
Native CCM, RPM, PCM, BHI, and TCM
Care-management programs are built into the chart, not a separate product to integrate. Time accrues against the care plan as staff documents, eligible minutes roll up monthly, and the claim drops on schedule without your billing team chasing logs.
60+ two-way lab interfaces
Quest, Labcorp, BioReference, and more than 50 hospital and reference labs are connected today. Strep, flu, COVID, A1c, lipids, and prenatal labs come back into the chart attached to the ordering problem, abnormal values flag themselves, and the trend chart updates across years.
Scheduler that protects panel capacity
Multi-provider, multi-location, drag-and-drop, with waitlist and recall campaigns and a No-Show Predictor. GlaceIQ fills openings by recall priority, so a 2:30 cancellation becomes a 2:45 well-child for the kid overdue since spring, and GlacePhoneSmart books after hours.
Included with GlaceEMR vs usually an add-on
When you price out another EMR, count what is included before you compare the headline number. The rows below are upsells or separate vendors almost everywhere else, each with its own renewal and its own price increase. They ship with GlaceEMR, with no tier games and no surprise line items.
| Capability | Most EMRs | GlaceEMR |
|---|---|---|
| Native telehealth (HD video, no seat license) | Third-party vendor | Included |
| PACS and DICOM viewer in the chart | Add-on license | Included |
| CCM, RPM, PCM, BHI, TCM time tracking | Separate care-mgmt vendor | Included |
| Self-check-in kiosk, English and Spanish | Third-party vendor | Included |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for providers and staff | Mobile-web only | Included |
A solo practice can grow to 20 providers across multiple locations on the same platform, with no per-location upcharge and no contract to renegotiate when you add a satellite next quarter.
ONE CHART, EVERY LIFE STAGE
From the Newborn to the Grandparent
Every stage ships with its own templates, order sets, trend charts, screening tools, and bilingual handouts. A well-child check and an adult chronic-care visit each feel native in the same chart, so the breadth is built in rather than assembled by your team.
GLACERCM FOR FAMILY MEDICINE
A Billing Service That Handles a Day of Mixed Visits
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees and no monthly minimums. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the family medicine code mix and the mixed commercial-Medicaid-Medicare payer panel, and the numbers below reflect that focus.
95%+
First-pass claim adjudication. Most claims pay on the first submission, with no rework and no calendar lost to denial follow-up.
99%+
Collection rate of payer-allowed amounts*. The dollars the payer contractually owes you actually arrive, because we work the queue to resolution.
$0
Implementation fee, setup charge, and monthly minimum. We get paid when you get paid, so our interests and yours line up from day one.
*Of payer-allowed amounts.
Scrubbing tuned to the family mix
Payer-specific rules check well-child by age, preventive adult, AWVs, vaccine admin with and without counseling, E&M with procedure, and the in-office procedures before submission. The -25 modifier prompts when a procedure rides alongside a preventive code.
Mixed-payer fluency
A family panel splits across commercial, Medicaid MCOs, CHIP, Medicare, and Medicare Advantage, each with its own denial patterns. We work the queue daily and know which payer needs which evidence packet to move a denial, from EPSDT to well-plus-sick modifier scrutiny.
Denials worked to resolution
We do not drop a denial at 90 days. Every claim is tracked through appeals, second-level reviews, and peer-to-peer when necessity is disputed. A write-off happens only when you sign off, and the dashboard shows where every disputed dollar stands by payer and claim age.
A named billing specialist
A dedicated account manager who knows your state’s payer mix, the codes you bill, and your top denials. Not a ticket queue, not an offshore call center. They know your practice by name within a month of go-live.
Percentage of collections, no base fees. GlaceRCM is the bundle: GlaceEMR software, the practice management software, and the medical billing team, with GlaceBillSmart AI billing automation running inside the PMS to flag undercoded visits. Credentialing, payer enrollment, prior auth, daily statements, and a US-based call center are part of the service, not separate line items. Your patients call our team about a balance, not your front desk.
AI AND PATIENT ENGAGEMENT
The Documentation, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the coding judgment and the clinical decision stay with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy and keeps the platform improving over time.
GlaceScribe
A visit-aware scribe that recognizes the visit type and restructures the note for it: developmental capture for the well-child, multi-problem A&P for the chronic adult, focused acute note for the sinus infection. Up to four speakers, in person or telehealth, English and Spanish patient-facing. Charting finishes when the visit finishes.
GlaceIQ
30+ AI features tuned to a primary-care day across every age: pre-charting, HCC and ICD-10 suggestions at signing, care-gap prompts inline, well-plus-sick split suggestions, and AI prior authorization assembled from the chart. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice in English or Spanish, books into real scheduler slots, runs recall campaigns, fills cancellations, and surfaces voicemail summaries so the front desk stops drowning at well-child and AWV season.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack, with English and Spanish on every patient-facing surface. The grandmother who only opens email and the parent who only opens text both end up on the schedule, both finish intake before they walk in, and both pay their balance without the front desk lifting a finger. Replies route back into the chart as structured tasks, so overdue mammograms, well-child intervals, and vaccine catch-up get worked on the cadence the care plan calls for.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another EMR
Most family medicine practices we onboard are leaving a legacy platform that never fit a panel running newborn-to-geriatric care. The transition is the part you dread most, and it is the part we have done hundreds of times. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated history, problem lists, current meds, immunization records, growth data, and recent results, with your templates, order sets, code favorites, and care plans already wired in. EMR go-live happens in under one week. The first few visits run slower because the workflow is new; by the end of the day, your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system across pediatric and adult visits both, and GlaceScribe carries most of your HPIs. Your first month of CCM and AWV time has rolled into a claim, the first submissions are on the dashboard, and you have walked the denial queue with your account manager. Recall and care-gap workflows are live, filling tomorrow from the recall list.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, fewer denials parked in the 60-to-90 bucket, and full vaccine admin reimbursement on the right line. CCM, RPM, PCM, and AWV are real revenue lines that did not exist before, HCC capture on your Medicare Advantage panel is climbing, and GlacePhoneSmart has cut front-desk call volume. The conversation turns from migration triage to using the platform harder next quarter.
Data migration covers historical records, documents, problem lists, current medications, allergies, immunization history, growth charts, and outstanding orders, handled by Glenwood in 2 to 5 business days from your prior vendor’s export so your staff does not have to clean charts. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally. Provider training is delivered in pieces around your real schedule, a 2-to-4-hour core session then targeted follow-ups, with unlimited online training during onboarding and continued access for new hires. Glenwood has been independent and privately held since 1994, when our founder helped his physician wife acquire a private practice in Connecticut: 30+ years in market, no outside investors. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the denial templates around them. The list below is the short version of what runs every day inside the platform for a family medicine practice:
- 99213, 99214, 99215: office E&M, established patient
- 99381 to 99397: preventive medicine, new and established, by age band
- G0438, G0439: initial and subsequent Annual Wellness Visit
- 90460, 90461, 90471, 90472: vaccine administration with and without counseling
- 11102, 11104, 17110: skin biopsy and lesion destruction
- 20610, 20611: major joint injection with and without imaging guidance
- 58300, 58301: IUD insertion and removal
- 99490, 99491, 99457, 99495, 99496: CCM, PCM, RPM, and TCM
QUESTIONS WE HEAR EVERY WEEK
Family Medicine Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
Does GlaceEMR really handle pediatric and adult panels equally well?
Yes. Pediatric care arrives with well-child templates by age, immunization forecasting against current CDC schedules, developmental and ADHD screening tools, and growth percentiles captured as discrete data on CDC and WHO curves. Adult care carries the full chronic-disease library: hypertension, type 2 diabetes, heart failure, COPD, asthma, hyperlipidemia, CKD, thyroid disease, and the behavioral-health conditions a family physician manages alongside everything else. Each domain ships with its own templates, order sets, trend charts, and bilingual handouts, so a pediatric visit and an adult chronic-care visit each feel native rather than improvised on a generic form. Family medicine receives the platform preconfigured across newborn-to-geriatric care, so the breadth is built in rather than assembled by your team.
How does GlaceEMR handle immunization registry reporting and VFC inventory?
State immunization registry interfaces fire from the encounter, with no separate portal login and no manual data entry. VFC inventory and private inventory are tracked separately at the encounter level, so the right inventory line shows up on the right claim line. Immunization forecasting against current CDC schedules flags overdue and upcoming vaccines, including catch-up logic for the child who arrives behind. Vaccine information statements and parent consent are captured inside the workflow, so the visit is documented and the registry is updated as one action instead of three. Combination vaccines get coded correctly so the practice does not lose admin dollars on the MMRV that ended up split-billed on the old system.
How does GlaceRCM handle well-plus-sick visits without losing the modifier?
The visit-aware scribe and GlaceIQ together flag the well-plus-sick scenario inside the encounter and suggest the right code pairing with the -25 modifier when documentation supports a separately identifiable problem visit alongside the preventive code. You review and approve. The right preventive code by age band gets used instead of a generic E&M default. The billing team validates before submission, and the scrubber catches anything that drifted. The result is that the work you did on both halves of the visit actually gets billed on both halves of the claim, instead of the practice eating one of the two codes because the modifier never made it on.
Is GlaceScribe HIPAA-compliant, and where does the AI run?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy, so a single upstream incident does not stop your visits. Up to four simultaneous speakers are supported, which matters for the parent in the pediatric visit, the spouse in the geriatric assessment, and the interpreter in the postpartum check. English and Spanish patient-facing, and all coding and order suggestions surface for your review before any signing. Nothing reaches the chart until you approve it. Audio is processed in transit, the note is stored in your single-tenant chart database with LUKS encryption at rest, and the data never trains a shared model that mixes your patients with anybody else’s.
What does GlaceRCM pricing look like, and can we keep our EMR?
You pay a percentage of what we collect, with no base fees, no implementation charges, and no monthly minimums. The exact percentage depends on your code mix, payer panel, and volume, and you will have it after a 20-minute discovery call. We would rather run the full bundle, where the billing quality depends on a tight integration with the chart, and about 98% of Glenwood clients choose that path. But we are flexible: if you want to keep your current EMR, our billing team will work your claims in your EMR or ours, and GlaceEMR is available standalone for practices that keep their own billing team. You will not see surprise line items for credentialing, denial follow-up, prior auth, statements, or the call center your patients use, because all of that is part of the service.
“[Specialty-specific testimonial quote, replace with verified Family Medicine physician quote or remove this card.]”
[Physician Name, MD]
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If you carry adjacent panels, see how GlaceEMR runs internal medicine, pediatrics, geriatrics, and OB-GYN.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.