ADDICTION MEDICINE
Run Your Office-Based Treatment Practice Without Drowning in Compliance
GlaceEMR and GlaceRCM built for the buprenorphine panel you carry every day, with EPCS, UDS reconciliation, and PDMP lookup in supported states inside the chart, billed at a percentage of collections with no base fees and backed by 95%+ first-pass claim adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM ADDICTION MEDICINE PRACTICES
The Chart Treats Recovery as a Problem on a List
Addiction medicine carries a documentation, monitoring, and compliance load no general EHR was built to hold, because your record has to satisfy DEA, the state board, and payers at once. Four pains come up in almost every discovery call.
Compliance is eating the visit
Every buprenorphine prescription rides on a PDMP check, a reconciled UDS, a treatment-plan review, and an audit trail. A generic chart makes you assemble it by hand across tabs.
Prior auth stalls the injectable
Extended-release naltrexone and long-acting buprenorphine carry payer prior-auth burdens, and the patient who is ready today waits a week while staff chase the form.
Revenue leaks every visit
Time-based E&M, SBIRT, and OTP bundle codes have strict rules. Without a scrubber that knows the addiction mix, five to ten percent of revenue evaporates into denials and downcodes.
Retention is the whole game
A missed appointment is a potential relapse. When nobody calls the patient who did not show, at-risk patients fall off the panel unnoticed.
GLACEEMR FOR ADDICTION MEDICINE
An EHR Designed Around Office-Based Treatment
GlaceEMR is ONC-certified, with 25+ years of company history behind it. The addiction medicine configuration is wired in before training starts, so the chart your team opens on day one already knows EPCS, UDS reconciliation, ASAM documentation, and the controlled-substance prescribing your panel runs on. Every capability below ships today, not as a roadmap promise.
PDMP report inside the chart
In supported states, the prescriber clicks to pull the patient’s PDMP report and it displays inside GlaceEMR, not on a separate website nobody documents. The check is saved in the chart with the date and time. Coverage depends on your state, so ask on the demo whether yours is supported.
Structured UDS reconciliation
Urine-drug-screen results arrive over the toxicology interface and reconcile against expected versus observed in the chart. Unexpected results flag for review, and the flowsheet trends the history alongside the dose and visit cadence.
EPCS with drug-interaction checks
Electronic prescribing of controlled substances runs through the national network with Id.me identity proofing and two-factor authentication. Drug-interaction checks run when you prescribe, and the prescription goes out from the same chart as the visit note, so buprenorphine refills no longer mean a separate tool.
ASAM criteria and screening questionnaires
The ASAM level-of-care assessment, COWS, CIWA-Ar, AUDIT, and DAST-10 are documented in the visit. The level of care, the screening done, and the prescribing rationale sit in one record tied to the episode of care.
Included with GlaceEMR vs usually an add-on
When you price out another EMR, count what is included before you compare the headline number. The rows below are upsells, separate vendors, or consulting fees almost everywhere else. They ship with GlaceEMR, with no tier games and no surprise line items at renewal.
| Capability | Most EMRs | GlaceEMR |
|---|---|---|
| PDMP report inside the chart (supported states) | Separate state website | Included |
| HD telehealth in the chart | Separate video vendor | Included |
| Court and probation documentation reports | Clerical project | Generated from the chart |
| Self-check-in kiosk | Third-party vendor | Included |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for providers and staff | Mobile-web only | Included |
A solo office can grow to a multi-site addiction medicine group on the same platform, with no per-location upcharge, and no re-implementation when you add a satellite next quarter.
ONE CHART, EVERY VISIT
Every Prescribing Visit in One Chart
In supported states the PDMP report is pulled from inside the chart and saved with the date and time, the UDS result reconciles against what you expected, the ASAM level of care is documented in the visit, and the EPCS prescription goes out from the same record. Recall lists and GlacePhoneSmart reminders bring the patient back for the next visit, so the record the state board or the DEA asks for sits in one chart instead of scattered across tabs.
GLACERCM FOR ADDICTION MEDICINE
A Billing Service That Knows Your Addiction Medicine Mix
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the addiction-medicine code mix and the grant-plus-Medicaid-plus-commercial payer panel this field runs on.
95%+
First-pass claim adjudication. Most claims pay on the first submission, with no rework on a panel where time-based and SBIRT documentation rules are unforgiving.
99%+
Collection rate of payer-allowed amounts*. The dollars the payer contractually owes you arrive, because we work the queue to resolution instead of writing it off at 90 days.
$0
Implementation fee and setup charge. We get paid when you get paid, so our interests and yours line up from the day the contract is signed.
*Of payer-allowed amounts.
Scrubbing tuned to SBIRT, OTP, and time-based codes
Payer-specific rules check office E&M, time-based codes, SBIRT, group therapy, and OTP bundle codes before submission. The mix you bill is our bread and butter, so claims that need a fix get fixed before they go out.
Medicaid and grant fluency
Addiction panels skew Medicaid managed care, SAMHSA and state-grant funding, and a smaller commercial mix. We know which MCO needs which evidence packet, which medical-necessity language, and which escalation moves a denial.
Denials worked to resolution
We do not drop a denial at 90 days. Every claim is tracked through appeals, second-level reviews, and peer-to-peer when level-of-care necessity is disputed. A write-off happens only when you sign off, and the dashboard shows where every disputed dollar stands.
A named billing specialist
A dedicated account manager who knows your state’s Medicaid MCO landscape, the codes you bill, and your top denials. Not a ticket queue, not an offshore call center. They know your practice by name within a month of go-live.
Percentage of collections, no base fees. Credentialing, payer enrollment, prior auth for long-acting injectables, daily patient statements, sliding-fee and grant reporting, and a US-based billing call center are part of the service, not separate line items. Soft collections are handled in-house with the discretion this patient population needs, and collection-agency escalation happens only on your explicit sign-off, which keeps the therapeutic relationship intact.
AI AND PATIENT ENGAGEMENT
The Documentation, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the coding judgment and the prescribing decision stay with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy.
GlaceScribe
Ambient notes for the visit where rapport is the therapy, structured the way addiction medicine documents: substance-use history, monitoring review, treatment-plan adjustment, and ASAM reasoning. Up to four speakers, with every draft waiting for your review and signature.
GlaceIQ
30+ AI features tuned to your day: pre-charting from UDS results and prior notes, time-based and SBIRT capture at signing, refill safety flags for controlled substances, and AI-assembled prior auth for long-acting injectables. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice, books into real scheduler slots, runs retention-aware recall, fills cancellations, and surfaces voicemail summaries, so the patient who missed a visit hears from the practice before the gap widens.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack. Appointment reminders and recall outreach go out by phone, SMS, and email, and replies route back into the chart as structured tasks so the patient you cannot reach does not quietly fall off the panel.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another EMR
Most addiction medicine practices we onboard are leaving a legacy platform, a behavioral-health-only suite that does not handle controlled-substance prescribing, or a substance-use add-on bolted onto a general EHR. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated medication history, UDS records, treatment plans, and recent results, with your prescribing and code favorites already wired in. EMR go-live happens in under one week. The first few visits run slower because the workflow is new; by end of day, your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system because the templates match how you document, and GlaceScribe carries most of your substance-use histories. Your first month of time-based and SBIRT capture has rolled into claims, the first submissions are on the dashboard, and you have walked the denial queue with your account manager. Recall lists and GlacePhoneSmart reminders are live.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, and fewer denials in the 60-to-90 bucket. SBIRT and time-based revenue that used to leak is real money, your retention curve is climbing, and GlacePhoneSmart has visibly cut front-desk call volume. The conversation turns from migration triage to using the platform harder next quarter.
Data migration covers historical records, medication history, UDS history, treatment plans, problem lists, current medications, allergies, and outstanding orders, handled by Glenwood from your prior vendor’s data export in 2 to 5 business days. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally while the new platform proves itself. Glenwood has been independent and privately held since 1998: 25+ years in market, no outside investors. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues, and the platform sits on HIPAA-compliant infrastructure with LUKS full-disk encryption at rest in production.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the denial templates around them. The list below is the short version of what runs every day inside the platform for an addiction medicine practice:
- 99213, 99214, 99215: office E&M, established patient, time-based or MDM
- G2067, G2068: OTP weekly bundle codes
- 99408, 99409: SBIRT screening and brief intervention
- 90853: group therapy
- F11.20, F10.20, F14.20, F17.200: OUD, AUD, stimulant, nicotine ICD-10 anchors
- H0001, H0004, H0005: behavioral-health assessment and counseling (state-dependent)
- 96127: structured screening (AUDIT, DAST, ASAM intake)
QUESTIONS WE HEAR EVERY WEEK
Addiction Medicine Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
How does GlaceEMR handle urine drug screens?
Urine-drug-screen results arrive over the toxicology interface and reconcile against expected versus observed in the chart, so nobody re-keys a lab report. Unexpected results flag for review, and the flowsheet trends the UDS history alongside the dose and the visit cadence, so the conversation about an unexpected result starts from the record rather than from memory. The result, the reconciliation, and the visit note sit in the same chart as the prescription.
Is EPCS for buprenorphine handled inside the platform?
Yes. Electronic prescribing of controlled substances runs through the national network, with Id.me identity proofing and two-factor authentication on every controlled prescription, and drug-interaction checks run when you prescribe. PDMP access is available in supported states (not every state): the prescriber clicks to pull the patient’s PDMP report, it displays inside GlaceEMR, and the check is saved in the chart with the date and time. The prescription, the PDMP check, and the visit note live in the same chart instead of three separate websites. Ask on the demo whether your state is supported today.
Is GlaceScribe HIPAA-compliant, and where does the AI run?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy, so a single upstream incident does not stop your visits. Up to four simultaneous speakers are supported, and all coding and order suggestions surface for your review before any signing. Nothing reaches the chart until you approve it. Audio is processed in transit, the resulting note is stored in your single-tenant chart database with LUKS encryption at rest, and the data never trains a shared model that mixes your patients with anybody else’s.
What does GlaceRCM pricing actually look like, and can we keep our EMR?
You pay a percentage of what we collect, with no base fees and no implementation charges. The exact percentage depends on your code mix, payer panel, and volume, and you will have it after a 20-minute discovery call. We would rather run the full bundle, where the billing quality depends on a tight integration with the chart, and most Glenwood clients choose that path. But we are flexible: if you want to keep your current EMR, our billing team will work your claims in your EMR or ours. You will not see surprise line items for credentialing, denial follow-up, prior auth, statements, or the call center your patients use, because all of that is part of the service. GlaceRCM operates at 95%+ first-pass adjudication and 99%+ collection of payer-allowed amounts across our active client base.
How long is implementation, and what does training look like?
You go live on the EMR in under a week. Your RCM transition runs 4 to 8 weeks alongside payer enrollment. We handle your data migration in 2 to 5 business days, so your staff does not have to clean charts. Providers train in pieces around real clinic, not in a multi-day block that forces you to cancel inductions or maintenance visits: a 2-to-4-hour core clinical session, then targeted follow-ups for controlled-substance prescribing, telehealth, mobile, and the AI tools. Every role gets unlimited online training during onboarding, and it stays available for new hires later. We recommend keeping your previous vendor running alongside us for 30 to 90 days, and the account manager who runs your migration is the same one who picks up the phone in month six. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues.
“Top notch EMR with integrated Billing Service. Great technical support.”
Purnima Adlakha, MD
Massachusetts
If you carry adjacent panels, see how GlaceEMR runs behavioral health, pain medicine, internal medicine, and family medicine.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.