INTERNAL MEDICINE
Run Your Internal Medicine Practice Without the 9 PM Charting
GlaceEMR and GlaceRCM built for the chronic-disease panel you carry every day, billed at a percentage of collections with no base fees, backed by 95%+ first-pass claim adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM INTERNISTS
The Chart Was Built for Somebody Else’s Patient
Internal medicine is the broadest adult specialty in outpatient care, and most EHRs were built for somebody else’s visit. The chart holds a single acute complaint fine and buckles the moment you carry a real chronic-disease panel, which is the panel you carry every day. Four pains come up in the first thirty minutes of almost every discovery call, and each one quietly costs you time, revenue, or both.
Shrinking visit time
Twelve meds and three chronic problems in twenty minutes. The problem list scrolls, the screening status hides, and you close the gap by typing.
CCM revenue left on the table
CCM and PCM pay reliably when time is captured against the care plan. When staff fights to log it, the revenue never reaches the claim.
Uneven HCC capture
Risk-adjustment dollars need every chronic condition documented yearly. Under-document, and the gap surfaces in next year’s reconciliation, after you can no longer fix it.
Denials and phone overload
Screening and TCM claims fail when the note misses the rule, while refill and billing calls bury the front desk. Revenue and capacity both leak.
GLACEEMR FOR INTERNAL MEDICINE
An EHR Designed Around Your Complex Patient
GlaceEMR is ONC-certified and has run in private internal medicine practices for years, with 30+ years of company history behind it. The internal-medicine configuration is wired in before training starts, so the chart your team opens on day one already knows the conditions, the codes, and the workflows your day runs on. Every capability below ships in the platform today, not as a roadmap promise.
Multi-system templates that hold a real problem list
Templates surface your full chronic problem list inline with the encounter, so HTN, DM2, CKD, CHF, hyperlipidemia, and depression stay visible while you chart the visit reason. Physician-editable per provider, because chronic care is personal.
Native CCM, RPM, and PCM
Care-management programs are built into the chart, not a separate product to integrate. Time accrues against the care plan as staff documents, device readings trigger threshold reviews, and eligible minutes roll up monthly so nothing gets left uncoded.
60+ two-way lab interfaces
Quest, Labcorp, BioReference, and more than 50 hospital and reference labs are connected today. Order electronically, results return with multi-year trending, abnormal values flag themselves, and each result attaches to the ordering problem.
eRx with EPCS and interaction safety
Surescripts e-prescribing with EPCS, Id.me identity proofing, and drug-drug plus drug-allergy alerts tuned to the long medication lists internal medicine carries. PDMP sits in the workflow, not a separate browser tab.
Native telehealth, no add-on
HD video is built into the EHR. No third-party link, no separate seat license. Med titration and post-hospital check-ins run in the same chart, with the same templates and coding support, and GlaceScribe captures the note either way.
Scheduler that protects panel capacity
Multi-provider, multi-location, drag-and-drop, with waitlist and recall campaigns and template-driven appointment types. GlaceIQ fills openings by recall priority and waitlist match, and GlacePhoneSmart books appointments after hours so AWVs and TCM visits stop leaking when staff is at lunch.
Included with GlaceEMR vs usually an add-on
When you price out another EMR, count what is included before you compare the headline number. The rows below are upsells, separate vendors, or consulting fees almost everywhere else, each with its own renewal date and its own price increase every twelve months, and each integrating with the others only when it feels like it. They ship with GlaceEMR, with no tier games and no surprise line items at renewal.
| Capability | Most EMRs | GlaceEMR |
|---|---|---|
| PACS and DICOM viewer in the chart | Add-on license | Included |
| Hospital ADT, discharge summaries, inpatient results | Interface fee | Included (15+ hospitals) |
| 200+ reports plus a self-serve report builder | Consulting or ticket | Included |
| Self-check-in kiosk, English and Spanish | Third-party vendor | Included |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for providers and staff | Mobile-web only | Included |
A solo practice can grow to 20 providers across multiple locations on the same platform, with no per-location upcharge and no contract to renegotiate when you add a satellite next quarter.
FROM VISIT TO PAID
One Path, Tracked End to End
GlaceScribe drafts the note, GlaceIQ surfaces coding and HCC suggestions for your review, the scrubber checks every claim against payer rules before it goes out, and your named billing specialist works the queue to resolution. The same chart and the same team carry the dollar from the exam room to the deposit, so nothing falls through a handoff between four different vendors.
GLACERCM FOR INTERNAL MEDICINE
A Billing Service That Knows Your Internal Medicine Mix
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees and no monthly minimums. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the internal medicine code mix and the Medicare-heavy payer panel, and the numbers below reflect that focus.
95%+
First-pass claim adjudication. Most claims pay on the first submission, with no rework and no calendar lost to denial follow-up.
99%+
Collection rate of payer-allowed amounts*. The dollars the payer contractually owes you actually arrive, because we work the queue to resolution.
$0
Implementation fee, setup charge, and monthly minimum. We get paid when you get paid, so our interests and yours line up from day one.
*Of payer-allowed amounts.
Scrubbing tuned to the IM code mix
Payer-specific rules check office E&M, AWVs, TCM, ACP, CCM, RPM, and screening claims before submission. The mix you bill is our bread and butter, so claims that need a fix get fixed before they go out.
Medicare and MA fluency
Internal medicine panels skew Medicare and Medicare Advantage, and each MA plan has its own denial patterns and appeal language. We work the queue daily and know which payer needs which evidence packet to move a denial.
Denials worked to resolution
We do not drop a denial at 90 days. Every claim is tracked through appeals, second-level reviews, and peer-to-peer when necessity is disputed. A write-off happens only when you sign off, and the dashboard shows where every disputed dollar stands.
A named billing specialist
A dedicated account manager who knows your state’s payer mix, the codes you bill, and your top denials. Not a ticket queue, not an offshore call center. They know your practice by name within a month of go-live.
Percentage of collections, no base fees. Provider credentialing, payer enrollment, prior auth, daily patient statements, and a US-based billing call center are part of the service, not separate line items. Your patients call our team about a balance, not your front desk, and soft collections are handled in-house so the receptionist checking in your 9 AM patient is not stuck on a billing call. The percentage you pay tends to cover itself out of the dollars you start collecting that a busier biller was quietly writing off.
AI AND PATIENT ENGAGEMENT
The Documentation, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the coding judgment and the clinical decision stay with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy and keeps the platform improving over time.
GlaceScribe
Ambient SOAP notes structured the way internal medicine writes, with chronic-problem-driven HPI and per-problem assessment. Up to four speakers, in person or telehealth, English and Spanish patient-facing. Charting finishes when the visit finishes.
GlaceIQ
30+ AI features tuned to your day: pre-charting from the chronic list, HCC and ICD-10 suggestions at signing, care-gap prompts inline, and per-code reimbursement at charge entry. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice in English or Spanish, books into real scheduler slots, runs recall campaigns, fills cancellations, and surfaces voicemail summaries so the front desk stops drowning at AWV season.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack, with English and Spanish on every patient-facing surface. The seventy-year-old who only opens email and the twenty-eight-year-old who only opens text both end up on the schedule, both finish intake before they walk in, and both pay their balance without anyone at the front desk lifting a finger. Replies route back into the chart as structured tasks, so overdue mammograms, A1c follow-ups, and post-discharge check-ins get worked on the cadence the care plan calls for instead of piling up in an inbox somebody reads on Monday.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another EMR
Most internal medicine practices we onboard are leaving a legacy platform that never fit the chronic-care load. The transition is the part you dread most, and it is the part we have done hundreds of times. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated history, active problem lists, current meds, and recent results, with your templates, order sets, code favorites, and chronic-disease care plans already wired in. EMR go-live happens in under one week. The first few visits run slower because the workflow is new; by the end of the day, your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system because the templates match how you document, and GlaceScribe carries most of your HPIs. Your first month of CCM time has rolled into a claim, the first submissions are on the dashboard, and you have walked the denial queue with your account manager. Recall and care-gap workflows are live, filling tomorrow from the recall list.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, and fewer denials parked in the 60-to-90 bucket. CCM, RPM, and PCM are real revenue lines that did not exist before, HCC capture on your Medicare Advantage panel is climbing, and GlacePhoneSmart has visibly cut front-desk call volume. The conversation turns from migration triage to using the platform harder next quarter.
Data migration covers historical records, documents, images, problem lists, current medications, allergies, and outstanding orders, handled by Glenwood from your prior vendor’s data export so your staff does not have to clean charts. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, keeping the cashflow gap as small as possible, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally while the new platform proves itself. Provider training is delivered in pieces around your real schedule, not as a multi-day disruption that forces you to cancel patients, and every role gets unlimited online training during onboarding with continued access for new hires later. Glenwood has been independent and privately held since 1994, when our founder helped his physician wife acquire a private practice in Connecticut: 30+ years in market, no outside investors, no roadmap roulette. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues, so the practice with a problem at 6:30 AM Pacific still reaches a person.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the denial templates around them, so the reimbursement you earned is the reimbursement you collect. The list below is the short version of what runs every day inside the platform for an internal medicine practice:
- 99213, 99214, 99215: office E&M, established patient
- G0438, G0439: initial and subsequent Annual Wellness Visit
- 99490, 99439, 99491: Chronic Care Management
- 99457, 99458: Remote Patient Monitoring
- 99495, 99496: Transitional Care Management
- 99497, 99498: Advance Care Planning
- 96127, G0444: depression and behavioral screening
- 99406, 99407: smoking cessation counseling
QUESTIONS WE HEAR EVERY WEEK
Internal Medicine Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
Does GlaceEMR handle CCM, RPM, and PCM time tracking natively?
Yes, all three are in the chart, not in a separate add-on you have to plug in. Your staff documents in the patient and the time accrues against the care plan automatically. Eligible minutes roll up at month-end, the claim drops on schedule, and you stop watching that revenue evaporate every quarter. Most practices that switch see real CCM dollars on the books inside 60 days of go-live, because you were always doing the work; you just had nowhere to log it. RPM device readings come straight into the chart and trip your threshold reviews, and the documentation you need to defend any of it at audit is a byproduct of how you document the visit.
How does GlaceRCM handle Medicare Advantage HCC and RAF capture?
When you sign the note, GlaceIQ flags HCC-relevant conditions you mentioned in the documentation but never added to the encounter’s diagnosis list. You decide which ones belong on the claim. Your billing team also runs an annual sweep on every Medicare Advantage patient you have not seen yet, so the chronic conditions that need annual re-documentation get back in front of you inside the calendar year they have to be coded. Your RAF score ends up reflecting the panel you actually take care of. If you are in an ACO with Aledade, Arcadia, Innovaccer, or FigMD, the same structured data exports cleanly to the partner platform.
Is GlaceScribe HIPAA-compliant, and where does the AI run?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy, so a single upstream incident does not stop your visits. Up to four simultaneous speakers are supported, English and Spanish patient-facing, and all coding and order suggestions surface for your review before any signing. Nothing reaches the chart until you approve it. Audio is processed in transit, the resulting note is stored in your single-tenant chart database with LUKS encryption at rest, and the data never trains a shared model that mixes your patients with anybody else’s.
What does GlaceRCM pricing actually look like, and can we keep our EMR?
You pay a percentage of what we collect, with no base fees, no implementation charges, and no monthly minimums. The exact percentage depends on your code mix, payer panel, and volume, and you will have it after a 20-minute discovery call. We would rather run the full bundle, where the billing quality depends on a tight integration with the chart, and about 98% of Glenwood clients choose that path. But we are flexible: if you want to keep your current EMR, our billing team will work your claims in your EMR or ours. You will not see surprise line items for credentialing, denial follow-up, prior auth, statements, or the call center your patients use, because all of that is part of the service.
How long is implementation, and what does training look like?
You go live on the EMR in under a week. Your RCM transition runs 4 to 8 weeks alongside payer enrollment. We handle your data migration in 2 to 5 business days, so your staff does not have to clean charts. Providers train in pieces around real clinic, not in a multi-day block that forces you to cancel patients: a 2-to-4-hour core clinical session, then targeted follow-ups for advanced modules. Every role gets unlimited online training during onboarding, and it stays available for new hires later. We recommend keeping your previous vendor running alongside us for 30 to 90 days, and the account manager who runs your migration is the same one who picks up the phone in month six. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues.
“[Specialty-specific testimonial quote, replace with verified Internal Medicine physician quote or remove this card.]”
[Physician Name, MD]
[State]
If you carry adjacent panels, see how GlaceEMR runs family medicine, cardiology, endocrinology, and geriatrics.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.