BEHAVIORAL HEALTH
Run a Therapy Practice Where the Record Is the Conversation
GlaceEMR and GlaceRCM built for the therapy hour: your progress note finishes when the session does, your PHQ-9 and GAD-7 trends live in the chart, and your 90791, 90834, and 90837 claims drop clean. Billed at a percentage of collections with no base fees, backed by 95%+ first-pass claim adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM THERAPISTS
The Chart Was Built for a Medical Visit, Not a Session
For LCSWs, LPCs, LMFTs, and PsyDs there are no labs, no vitals, no order sets. The documentation is the treatment plan, the progress note, and measurable movement toward a goal. Most outpatient EHRs were built around the medical encounter and treat therapy as a checkbox. Four pains come up in the first thirty minutes of almost every discovery call.
The golden thread breaks
The treatment plan does not carry into the note, the 90-day review never prompts itself, and a records request turns into a Sunday spent reconstructing what should have been auditable.
Time codes denied
The 90837 on a 50-minute session comes back denied because time landed in the wrong field, and the 90834 you earned goes out as 90832. Across a panel, real money you never collect.
Prior auth as a second job
Commercial carve-outs, EAP referrals, and Medicaid behavioral plans gate sessions with auth windows and concurrent reviews. Miss the window, the next session is unpaid.
Outcomes off-chart and no-shows
PHQ-9 and GAD-7 trends live in a paper packet, so value-based contracts penalize work you cannot show. And the slot the dysregulated client misses cannot be filled on five minutes notice.
GLACEEMR FOR BEHAVIORAL HEALTH
A Record Built for How Therapy Is Delivered
GlaceEMR is ONC-certified and has run in private outpatient practices for years, with 30+ years of company history behind it. The behavioral configuration is wired in before training starts, so the chart already holds treatment-plan structures, outcome measures, and modality-aware notes the moment your team logs in. Everything below ships today.
Treatment plans on the golden thread
Problem-oriented plans with goals, objectives, interventions, and measurable progress carry forward visit to visit and prompt for review on each payer’s cadence. The objective you are addressing today is one click from where you document it.
Modality-aware progress notes
SOAP, DAP, and problem-oriented formats are native, with templates for individual, couples and family, group, crisis and safety planning, and biopsychosocial intake. Intervention language ties back to the active objective.
Outcome measures, auto-scored
PHQ-9, GAD-7, PCL-5, and C-SSRS are built in with automatic scoring and longitudinal flowsheets. Clients self-administer through the portal, kiosk, or in-visit, and the trajectory plots next to the progress note.
Risk screening and safety planning
C-SSRS screening is structured into the workflow, with risk trended over time, action triggers on elevated scores, and a structured safety-plan template that prints for the client in distress before they leave the room.
Group rosters and supervision
Group work carries attendance rosters and per-participant notes for clean 90853 billing. Associate-level clinicians get supervisor co-signature workflows and supervision-hour logs the board and the payer both want documented.
42 CFR Part 2 access controls
Substance-use records and psychotherapy notes are segmented under Part 2, structurally enforced rather than a setting. Releases and coordination letters generate from the chart inside the consent boundaries the regulation requires.
Included with GlaceEMR vs usually an add-on
When you price out another behavioral platform, count what is included before you compare the headline number. The rows below are separate vendors or upsells almost everywhere else, each with its own renewal date. They ship with GlaceEMR.
| Capability | Most behavioral EHRs | GlaceEMR |
|---|---|---|
| HD telehealth in the chart | Separate seat license | Included |
| Outcome instruments and flowsheets (PHQ-9, GAD-7, PCL-5) | Third-party vendor | Included |
| Bilingual portal and digital biopsychosocial intake | Add-on | Included, English and Spanish |
| Modality libraries (CBT, DBT, EMDR, MI, family-systems) | Build it yourself | Included, preloaded |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for clinicians and staff | Mobile-web only | Included |
A solo practitioner can grow to a 20+ clinician group across multiple sites on the same platform, with role-based access for therapists, prescribers, care managers, and supervisors, and no per-location upcharge when the satellite opens next quarter.
THE GOLDEN THREAD
One Defensible Line, Intake to Review
The biopsychosocial assessment seeds the treatment-plan goals, this week’s interventions tie back to those objectives, the outcome measures show the trajectory, and the review cycle prompts itself before it expires. The line a payer or auditor asks for is intact and auditable on the day it was written, not reconstructed from memory three months later.
GLACERCM FOR BEHAVIORAL HEALTH
A Billing Service That Knows Behavioral Payer Mix
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees and no monthly minimums. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the carve-out, EAP, and Medicaid behavioral panel.
95%+
First-pass claim adjudication. Most claims pay on the first submission, with no rework and no week lost to denial follow-up.
99%+
Collection rate of payer-allowed amounts*. The dollars the carve-out or EAP owes you arrive, because we work the queue to resolution.
$0
Implementation fee, setup charge, and monthly minimum. We get paid when you get paid, so our interests and yours line up from day one.
*Of payer-allowed amounts.
Psychotherapy time-code scrubbing
90791 intake, 90832/90834/90837 by time, 90847 family with patient present, 90853 group, plus the add-on for the long session. The scrubber checks documented time against the code and flags mismatches before submission.
Carve-out, EAP, Medicaid fluency
Behavioral is often carved out by a separate payer, EAP routes through benefit administrators with their own session limits, and Medicaid behavioral adds HCPCS coding. The team works these queues every day and knows which evidence packet each one wants.
Prior auth and reauth handled
Initial auths, concurrent reviews at the session-limit threshold, and reauth packets are tracked at the patient level and assembled from the chart. The therapist stops doing the auth project on Sunday night, and the next session is paid.
A named billing specialist
A dedicated account manager who has billed therapy practices in your state and knows your local carve-outs and Medicaid behavioral plans. Not a ticket queue, not an offshore call center. They know your panel by name within a month of go-live.
Percentage of collections, no base fees. Credentialing and behavioral panel enrollment, prior auth, daily patient statements, superbills for out-of-network clients, and a US-based billing call center are part of the service, not separate line items. Your clients call our team about a balance, not your front desk, and soft collections are handled in-house with escalation only on your sign-off.
AI AND CLIENT ENGAGEMENT
The Note, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the clinical judgment stays with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy and keeps the platform improving over time.
GlaceScribe
Ambient progress notes in the behavioral format: presenting concern, mental status, risk, interventions, response, plan, and time, with the intervention language tied to the active objective. Up to four speakers for couples and family work, in person or telehealth. Time-code suggestions surface for your review before signing.
GlaceIQ
30+ AI features tuned to the therapist’s day: pre-charting from screenings and last session, psychotherapy time-code suggestions, treatment-plan-review prompts, C-SSRS risk-escalation workflows, and AI-assembled auth packets. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice in English or Spanish, books into real scheduler slots, runs no-show recovery, fills cancellations, and surfaces voicemail summaries. The new-client call that lands at 11 PM gets the next-Tuesday slot instead of waiting for Monday.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack. Clinical documentation stays English-only, while every patient-facing surface runs in English and Spanish, so the bilingual client completes a PHQ-9 before the session and pays a copay without anybody at the front desk lifting a finger. The No-Show Predictor scores upcoming sessions and surfaces high-risk slots for multi-channel reach in the client’s language, so the panel does not quietly thin from the behavior the work is trying to treat. Granular sharing controls keep psychotherapy notes segmented under Part 2 on the client-facing side too.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another Behavioral Platform
Most practices we onboard are leaving a horizontal therapy platform, a billing-first product, or a generic ambulatory EMR that treated the therapy hour as a medical encounter. We have migrated all of them. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated client history, active treatment plans, current diagnoses, and recent outcome scores, with your modality templates, DAP and SOAP formats, smart phrases, CPT favorites, and safety-plan workflow already wired in. EMR go-live happens in under one week. By the end of the day your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system because the templates match how you document, and GlaceScribe carries most of your notes into your evenings no longer. The first month of 90791, 90834, and group claims has run through the scrubber, and the reauthorization workflow is live filling tomorrow from the recall list.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, fewer denials in the 60-to-90 bucket, and reauth packets landing on the right calendar instead of lapsing. PHQ-9 and GAD-7 trends are visible on the quality dashboard, GlacePhoneSmart has cut front-desk call volume, and recall has reached clients who would otherwise have quietly left care.
Data migration covers historical records, diagnoses, treatment plans, progress notes, and outcome measures, handled by Glenwood from your prior vendor’s export in 2 to 5 business days, so the golden thread is intact on day one. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally. Clinician training is delivered in pieces around your real schedule, with unlimited online training during onboarding and continued access for new associates and supervisees later. Glenwood has been independent and privately held since 1994, when our founder helped his physician wife acquire a private practice in Connecticut: 30+ years in market, no outside investors. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the auth packets around them. The short version of what runs every day inside the platform for a therapy practice:
- 90791: psychiatric diagnostic evaluation (intake without medical)
- 90832, 90834, 90837: psychotherapy 30, 45, 60 minutes
- 90846, 90847: family therapy without and with patient present
- 90853: group psychotherapy
- 96127, 96136, 96137: brief emotional and neurobehavioral assessment
- G0444, G0396, G0397: depression screening, alcohol SBIRT
- H0001-H0050: HCPCS behavioral codes for Medicaid carve-outs
- ICD-10 F32.x, F41.1, F43.10, F43.20: depression, anxiety, PTSD, adjustment disorder
QUESTIONS WE HEAR EVERY WEEK
Behavioral Health Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
Does GlaceEMR treat therapy as a first-class workflow, not a medical chart with templates?
Yes. The documentation core is the treatment plan and the progress note, built around goals, objectives, interventions, and measurable progress. SOAP, DAP, and problem-oriented formats are native, and the modality libraries (CBT, DBT, EMDR, motivational interviewing, psychodynamic, family-systems, trauma-focused, substance-use, and child and adolescent work) ship with structured templates on day one. Treatment plans carry forward visit to visit and prompt for review on each payer’s cadence, so the golden thread between assessment, plan, and session is intact and auditable rather than reconstructed before a records request. The intervention language ties back to the active treatment-plan objective, so the chart actually tells the story of the work.
How does GlaceRCM actually get psychotherapy time codes paid?
The RCM layer prompts the right psychotherapy code by session length and modality, validates that the documentation supports the claim, and surfaces missing elements before submission rather than after a denial. The 90791 intake, the 90832/90834/90837 time-based codes, the family codes with and without patient present, and 90853 for group are bread and butter for the team, including the add-on for the session that runs long. Claims scrub against payer rules before submission, denials route to a worked queue with no drop at 90 days, and the reporting shows the reimbursement mix across commercial carve-out, EAP, Medicaid behavioral, and self-pay. Across our active client base GlaceRCM operates at 95%+ first-pass adjudication and 99%+ collection rate of payer-allowed amounts.
Is GlaceScribe HIPAA-compliant, and how does it handle therapy sessions?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy, so a single upstream incident does not stop your sessions. Up to four simultaneous speakers are supported for couples and family work, in person or telehealth, and the resulting note is structured as a behavioral progress note (presenting concern, mental status, risk, interventions, response, plan, time) with the intervention language tied to the active objective. All coding and treatment-plan suggestions surface for your review before signing. Nothing reaches the chart until you approve it, audio is processed in transit, and the note is stored in your single-tenant chart database with LUKS encryption at rest; data never trains a shared model that mixes your clients with anybody else’s.
How does the platform handle 42 CFR Part 2 and psychotherapy-note segmentation?
Substance-use records and psychotherapy notes are segmented under 42 CFR Part 2 access controls and consent handling, structurally enforced rather than enabled as a setting. Releases of information and coordination-of-care letters generate from the chart with the consent boundaries the regulation requires, so a conversation with a prescriber, a primary care physician, or a higher level of care is bounded and documented. Supervision documentation for associate-level clinicians, role-based segmented access, and a full audit trail give a behavioral practice the compliance posture the work demands. The portal carries the same boundaries on the client-facing side with granular sharing controls.
What does GlaceRCM pricing look like, and do we have to switch EMRs?
You pay a percentage of what we collect, with no base fees, no implementation charges, and no monthly minimums. The exact percentage depends on your code mix, payer panel, and volume, and you will have it after a 20-minute discovery call. There are no surprise line items for credentialing, denial follow-up, prior auth, reauthorization, statements, or the call center your clients use. About 98% of Glenwood clients run the full bundle, because billing quality depends on a tight integration with the chart, but we are flexible: if you want to keep your current EMR, our billing team works your claims in your EMR or ours, and GlaceEMR is available standalone for practices that keep their own billing team.
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If you coordinate with primary care, see how GlaceEMR runs internal medicine, family medicine, pediatrics, and geriatrics.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.