The Back-Office Platform That Replaces Your Four-to-Six-Vendor Patchwork

Yes. GlaceOffice is the only Glenwood top-tier product that does not require GlaceEMR underneath. Practices on a third-party EHR run it standalone and get the full administration platform: HR, timesheets, PTO, credentials, inventory, documents, contracts, expenses, and the KPI dashboard. Integrations exist for major payroll providers, common e-signature services, and the document-storage systems most practices already use. Many practices start on GlaceOffice standalone and move the rest of the platform onto Glenwood later, after they see how the named-account-team model runs. The standalone deployment is fully supported, not a stopgap.

No. GlaceOffice is practice administration only: the back-office work behind the clinic. Patient scheduling, the appointment book, and front-desk check-in live in GlaceEMR, where they belong with the chart. GlaceOffice handles HR, timesheets, PTO, credentials, inventory, documents, contracts, expenses, and the owner’s KPI dashboard. The two share one data model when you run both, so a new hire provisioned in GlaceOffice gets the right EHR role on the effective date, but they are deliberately separate products with separate jobs.

No, and we do not want to. Your payroll provider handles tax filings, direct-deposit rails, year-end reporting, and the regulatory liability that goes with all of it. GlaceOffice owns the source-of-truth time and attendance data, PTO accruals, expense reimbursements, and new-hire and termination payroll events, then sends the data to your existing major payroll provider in the import format they expect. Setup runs once at implementation. The integration is a one-way data feed, not a replacement, so you keep the payroll provider you already use.

Every credential carries its expiration date and triggers alerts at 60, 30, and 10 days out. Alerts go to the credential holder, the practice manager, and the named account manager on the Glenwood side, and the 10-day alert escalates if unacknowledged. Renewal documentation uploads through the alert email or the credentials module, the expiration date updates once reviewed, and the credential is back in good standing. The module covers state licenses by state for multi-state providers, DEA registrations, board certifications, malpractice, hospital privileging, CME against state requirements, and the OSHA and HIPAA training the support staff need. One lapse that triggers a payer denial cascade typically pays for the platform for a year.

Yes, and the access controls are real, not policy theater. Permissions are assigned by role with per-record overrides when the situation calls for it. The medical assistant cannot see clinical staff salaries. The bookkeeper sees financial information without seeing the partnership agreement. Employee health records, including vaccinations, fit-test records, and exposure-incident follow-up, live in a HIPAA-locked partition that only Occupational Health and the named administrators can see. Every read, write, share, and download is recorded in the audit trail. When the HIPAA auditor or your legal counsel asks who accessed a record, the answer is one query.

GlaceOffice is free for Glenwood clients on GlaceEMR or GlaceRCM. Practices on a third-party EHR buy it standalone on a monthly subscription scoped by headcount and modules, with no setup fee and no per-location upcharge. It runs on the same infrastructure as the rest of the platform: ONC-certified platform infrastructure, HIPAA-compliant for the employee-health and vaccine records that touch PHI, and PCI-DSS for the payment paths inside it. LUKS full-disk encryption is in production as of May 2026, with TLS in transit and single-tenant database isolation per practice. Native iOS and Android apps cover clock-in, PTO requests, expense capture, and credential renewal upload.