GLACERCM | FLAGSHIP REVENUE CYCLE
The Software, the PMS, and the Billing Team. One Contract. One Percentage.
GlaceRCM bundles GlaceEMR, the practice management system your charges flow into, and a named billing team that works every claim to resolution. Run it all on GlaceEMR for the full AI advantage, or keep the software you already use and our team bills from there. Priced as a percentage of collections, no base fees. 95%+ first-pass adjudication, 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
30+
Years Since 1994
95%+
First-Pass Claim Adjudication
99%+
Collection Rate of Payer-Allowed
$0
Setup, Implementation, Switch
WHAT BREAKS WHEN NOBODY OWNS END TO END
Your Revenue Sits in the Gaps Between Four Vendors
Most independent practices run revenue cycle as a relay across four organizations: the EMR vendor, the PMS vendor, the clearinghouse, and the billing company. None of them owns the number on your monthly statement, and the cost of that gap shows up four ways.
Charges drop on the floor
The handoff between EMR and PMS is a nightly batch that loses charges every week. The only person who notices is the biller working yesterday’s missing-charges report instead of today’s denials.
The model rewards activity
Per-claim, per-statement, and per-call fees pay your vendors whether the money lands or not. Their incentive is to keep work moving. Yours is to keep cash arriving. The two only align when the biller’s revenue is your revenue.
The named relationship left
Rollups absorbed the regional billing companies. The owner you signed with retired, the office that knew your payers is now a ticket queue, and the contract auto-renewed at a higher percentage. The memory that made it work walked out the door.
A/R that should carry you
Cash that ought to make payroll sits in a queue at a payer who never got the claim cleanly, or at a biller who worked the easy claims and parked the hard ones. The aging report tells you the number. Nobody works it down for you.
THE BUNDLE, IN PLAIN LANGUAGE
Three Legs, One Contract, One Account Team
GlaceRCM is one purchase with three parts, designed by one company. The handoff problems other practices solve with cross-vendor tickets are problems we never create.
LEG 1
GlaceEMR software
The ONC-certified EHR your physicians document in. 35+ specialty modules, 60+ two-way lab interfaces, native PACS, native telehealth, and 30+ GlaceIQ AI features. The chart that captures the charge cleanly is the chart we collect cleanly on. See GlaceEMR; inside GlaceRCM it is included.
LEG 2
Practice Management System
Where eligibility, charges, claims, ERAs, posting, patient accounts, statements, and payment plans live. Designed alongside the EMR, sharing one data model, so the charge that signs at 4:42 PM is in the submission queue at 4:42 PM and in front of the payer the next morning.
LEG 3
Medical Billing Service
The human team working your account inside the PMS. Daily submission and posting, denial appeals worked to resolution, underpayment detection, payer follow-up, patient statements, and credentialing. One named account lead. Running this service since 1998.
YOUR SOFTWARE OR OURS
Three Ways to Run Your Revenue Cycle
We would rather run it all on GlaceEMR, where the chart-to-claim integration is what makes the headline numbers reachable. But we meet your practice where it is. Pick the setup that fits today, and move toward the AI advantage when you are ready.
RECOMMENDED
All in on Glace
GlaceEMR, the PMS, and the billing team as one bundle. Charts, claims, and cash in one system, where the chart-to-claim integration puts 95%+ first-pass and 99%+ collection within reach. The full AI advantage on every claim.
HYBRID
Keep your EMR
Stay on your clinical system. We run the PMS and billing on GlaceEMR, import your charges and demographics, and bill from there. Your providers keep the chart they know; your revenue cycle still runs on our AI-assisted platform.
SERVICE ONLY
Keep your stack
Happy with your EMR and PMS? Our billing team works your account directly in the software you already use. No migration, no new logins for your staff. The AI lives in GlaceEMR, so this path trades the platform advantage for zero disruption, and you can move onto GlaceEMR whenever you want it.
CHOOSE YOUR LEVEL
Hand Off Everything, or Share the Load
Two ways to work with the billing team, sized to how much you want off your plate.
FULL HANDOFF
Full Service RCM
We run the entire revenue cycle. Eligibility, claim submission, posting, denial appeals, underpayment recovery, A/R follow-up, patient statements, and credentialing. You see patients; the number on your monthly statement is ours to move.
SHARED
Assisted RCM
Keep the parts you want to own. Your team handles the functions you prefer in-house, like A/R follow-up and patient billing calls, and we power everything else. Built for practices that want expert billing behind them without handing off the whole cycle.
ENCOUNTER TO CASH
One Path Your Money Takes, Owned End to End
Your front desk runs eligibility and collects the copay. Your provider documents and signs in GlaceEMR, with AI coding suggestions surfaced for review. The PMS scrubs every claim against payer-specific rules, not generic clearinghouse edits. Our team submits daily, auto-posts ERAs, works the A/R, and appeals every denial to resolution. The dividing line is the encounter close: before it is the practice, after it is us, and the dashboard shows both sides.
A NAMED TEAM, NOT A TICKET QUEUE
The Human Side of the Bundle
Every GlaceRCM client gets a named account lead who knows the practice, the providers, the payer mix, and the codes. Four things define how the relationship is run for the long account life this product is built for.
A single named account lead
Named on the contract, introduced on day one, and there in month six. The lead answers when you call, escalates internally when an issue needs weight, and carries the memory of how your practice runs. Not a pool, not an offshore queue.
Every denial worked to resolution
Not 80 percent. Not just the claims above a dollar threshold. Every one. We appeal at the level the payer’s policy specifies and escalate to peer-to-peer when the clinical case supports it. Aging is a category we keep working, not one we write off.
A monthly business review
A standing monthly meeting with your owner or office manager. Cash collected, claims submitted, denials by category, A/R aging, payer mix, productivity by provider. The same numbers every month so the trend lines do the talking, and the decisions get tracked.
You see what we see
The dashboard your account lead works from is the dashboard you log into: cash collected daily, A/R by 30-60-90-120 bucket, denials by root cause, productivity by provider, payer-contract performance. Same data, your single-tenant database.
Included in the percentage vs usually an add-on
When you price out the typical stack, each line is small on its own. Together they put the all-in cost above a clean percentage of collections, and each line escalates on its own clock. The rows below ship inside the GlaceRCM percentage, with no surprise invoice at renewal.
| What you pay for | Typical RCM stack | GlaceRCM |
|---|---|---|
| Setup, implementation, data migration | Upfront fees | $0, included |
| Claim submission and clearinghouse | Per-claim transaction fee | Included |
| Patient statements and payment plans | Per-statement fee | Included |
| Denial appeals and underpayment recovery | Per-call or capped | Included, every denial |
| Credentialing and re-credentialing | Separate line item | Included, life of account |
| Contract exit and full data export | Termination penalty, data export fees | Data exported free, standard formats |
Percentage of collections, no base fees. The percentage is the only line item, and it only earns when the cash lands. The exact rate depends on your specialty, volume, and payer mix, and you have it after a 20-minute discovery call. Support runs 7:00 AM to 8:00 PM Eastern with 24×7 on-call for urgent billing issues.
WHAT THE NUMBERS MEAN
95%+ First-Pass and 99%+ Collection Are Architecture Outcomes
Both numbers are downstream of the chart-to-claim integration the bundle is built on, and both are reachable because the company that builds the platform is the company working your account.
First-pass adjudication means most claims pay on the first submission with no rework, because the claim was correct the first time it left the building. The collection rate is measured against payer-allowed amounts, what your contracts actually entitle you to, with underpayments detected at the line item and recovered rather than absorbed. And $0 setup, implementation, and switch cost mean we only earn when you get paid, so our interests line up from day one.
Coding logic, fee-schedule libraries, and adjudication-rule patterns are kept current for 35+ specialties, from internal medicine and cardiology to behavioral health, oncology, and skilled-nursing. Onboarding runs 4 to 8 weeks with EMR go-live in under one week, and we recommend a parallel run with your previous biller so cash never falls off a cliff during the cutover.
AI BILLING AUTOMATION INSIDE THE PMS
GlaceBillSmart, the AI the Billing Team Works With
GlaceBillSmart is AI billing automation built into GlaceRCM’s PMS. It is not sold separately and not sold standalone. Every suggestion stays in the loop with a human biller who reviews before it acts. The AI handles the clerical pattern matching so the team spends its hours on the work that needs judgment.
Denial intelligence
Denials get categorized by root cause and routed to the workqueue the team can act on fastest, with the appeal language the payer’s policy supports and the chart documentation already surfaced. The team works the queue without reading every encounter top to bottom.
Underpayment detection
Every paid line is compared to the contracted fee schedule for that payer, plan, code, and modifier. Underpayments surface as a worklist, not a quarterly variance report, and the recovery posts back to the encounter the underpayment came from.
Prior-auth at the order
When a physician orders a procedure, the PMS checks the payer’s prior-auth list against the diagnosis and plan and flags the requirement at order time, not on the day of the procedure. The team handles submission and tracking so the procedure proceeds on schedule.
GlaceBillSmart is built on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements, with multi-vendor architecture for operational redundancy. GlaceIQ brings 30+ more AI features into the chart, and GlacePhoneSmart is an optional voice add-on for billing reminders, payment over the phone, and a virtual receptionist. Data lives in your single-tenant database with LUKS encryption at rest in production, and nothing trains a shared model.
What Physicians Say About the Revenue Cycle
“Peace of mind. Comprehensive, easy to use. I would highly recommend Glenwood.”
Aura Ardon, MD
Florida
“Revenue has increased substantially. Claims go out immediately.”
Naga Prasuna Madireddy, MD
Ohio
9
Verified Physician Testimonials Across Six States
Florida, Ohio, New York, Massachusetts, Connecticut, Texas. Real practices, real names, real signatures on file. References available on request after a qualified discovery call.
FREQUENTLY ASKED
Questions Practices Ask Before Signing
Short answers below; the longer conversation happens on the demo. Tap any question to expand.
Do I have to switch EMRs to use GlaceRCM?
Not necessarily. We would rather run the full bundle, because the chart-to-claim integration depth is what makes the 95%+ first-pass and 99%+ collection of payer-allowed numbers reachable, and about 98% of Glenwood clients choose it. But we are flexible: our specialty-trained billing team works your claims in your EMR or ours. There are three paths. The full GlaceRCM bundle is GlaceEMR software, the PMS, and the medical billing service working end to end. GlaceEMR software-only is the standalone path for practices that self-bill. And for a practice staying on its own EMR, we run the billing service on the system you already use. For the full revenue-cycle outcome this page describes, the bundle is where the numbers come from.
How does percentage-of-collections actually work?
You see the gross cash that lands from payer and patient payments, and we invoice a percentage of that cash on a defined cadence, typically monthly. No base fees, no per-claim fees, no per-statement fees, no per-provider seats, no setup fees, no implementation fees, and no platform tax. The percentage is locked in your contract. If a month is light, the invoice is light; if a month is heavy, it scales with the cash that actually arrived. We only earn when you do, which forces us to keep collecting on the hard claims rather than writing them off to clean up a worklist.
What if I want to keep my current biller during the transition?
The onboarding playbook supports a defined parallel-run period, typically 30 to 60 days, in which your previous biller and our team work alongside each other. Legacy A/R cleanup runs as a parallel workstream so historical claims do not orphan during the cutover. Our team works the new claims, your previous biller works the legacy claims, and the cutover line moves forward as the legacy book finishes. The point is to never let cash fall off a cliff during the handoff, and to give your office staff a real safety net while the new arrangement proves itself.
Can I see what GlaceBillSmart did to my claims?
Yes. Every action GlaceBillSmart takes is logged at the claim level and visible in the dashboard: which payer rule fired the scrub, which denial was categorized into which root cause, which underpayment was detected and what the contract said it should have been, which prior-auth was surfaced at which order. The log supports audit, supports practice-side investigation when a specific claim needs review, and gives the human billers working alongside the AI context for the decisions the automation made. The point of the AI is to give the team operating room, not to obscure what is happening to your money.
What is included in the bundle, and what is extra?
Included in the percentage: GlaceEMR software with all 30+ AI features and GlaceScribe, 60+ lab interfaces, native PACS and telehealth, the full PMS, GlaceBillSmart AI billing automation, the medical billing service team, credentialing and re-credentialing, payer enrollment, dashboard and reporting, support 7:00 AM to 8:00 PM Eastern with 24×7 on-call for urgent issues, a named account lead, the monthly business review, the GlaceOffice administration suite, onboarding, training, data migration, and legacy A/R cleanup during the parallel run. Extra: GlacePhoneSmart voice AI for billing reminders, payment over the phone, virtual receptionist, and IVR is an optional add-on inside the bundle.
How long until I see results?
EMR go-live happens in under one week. The full RCM bundle is operational at 4 to 8 weeks. Most practices reach operational parity with their previous billing arrangement within the first 30 days post-cutover and exceed it within 60 to 90 days, as legacy A/R cleans up, the denial categories hidden under the previous arrangement get worked, and underpayment recovery starts landing on the dashboard. The 95%+ first-pass and 99%+ collection rate numbers are book-of-business averages reached as the chart-to-claim integration takes hold, typically by month six. The monthly business reviews are where progress gets measured against your specific starting point.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.