GLACESCRIBE | AMBIENT AI DOCUMENTATION
Ambient AI Built Into the EHR. Not Bolted Onto It.
GlaceScribe listens to the visit and drafts a structured note in the right template. You review, you edit, you sign. Because it lives inside GlaceEMR, the note is already wired into orders, labs, the problem list, and billing. It never signs on its own.
30+
Years Platform Behind It
35+
Specialties Tuned
EN+ES
Bilingual Encounters
100%
Physician Reviews Every Note
THE QUIET COST OF A BOLT-ON SCRIBE
Ambient Solves One Problem and Creates Another
A microphone that drafts the note is a real answer to the 9 PM chart pile. The catch is the part the pitch leaves out: a third-party scribe exports a wall of prose into your chart, and you find out in week three that the time it saved gets handed back four ways.
Prose the chart cannot read
The note lands as paragraphs in a free-text field. Your problem list, med reconciliation, and orders module cannot work with it, because the export is one-way prose, not structured data.
The coding signal is lost
The ICD-10 you would have pulled from the assessment sits in plain English. Someone retypes it into the billing diagnosis, and the coding rules never see it because it never reached the structured layer.
A second SaaS contract
Another per-provider line item that scales with headcount, another login your providers complain about, and a renewal in twelve months with a vendor whose roadmap was never set around your EHR.
Extra clicks per visit
The provider finishes the draft faster, then spends the saved minutes pulling the assessment into the structured billing diagnosis by hand. The ambient draft saves time; the prose export gives most of it back.
WHAT LANDS IN THE CHART
Five Structured Outputs, Every One a Suggestion You Select
The draft opens in the encounter view your chart already uses. Each output is presented as a suggestion you accept, edit, or reject. The unifying rule: the physician owns the final note.
A structured SOAP note
HPI, ROS, exam, assessment, and plan each land in their own section, shaped to the visit type and the specialty template. Editable in place. Not a wall of prose dropped into one field.
Order suggestions
If the visit discussed a lab, imaging, or a medication, the matching order surfaces in the suggestions panel. You accept the ones to send; accepted orders post to the orders module on signature. Nothing sends without your accept.
ICD-10 suggestions
When the assessment identifies a diagnosis, the matching ICD-10 surfaces. You select the code that captures the clinical picture; it becomes the billing diagnosis. Unselected suggestions are discarded and never reach the claim.
CPT and E&M suggestions
The visit complexity supports an E&M level; procedures support specific CPT codes. The supporting documentation is highlighted in the note. You select the level and codes that match the actual encounter.
Problem-list and med updates
A new diagnosis worth adding, or a medication change, surfaces as a suggestion. Accepted changes propagate to the problem list and med list on signature, so the chart reflects what the visit actually decided.
Review and sign, mandatory
There is no setting that turns review off and no path by which a note enters the legal record without a clinician signing. The signature is a deliberate human action on every encounter. This is canon, not a configuration.
Built into GlaceEMR vs a bolt-on ambient scribe
The model and the chart are the same product, designed together. That is the difference between a draft that flows into your workflow and one you have to retype.
| Bolt-on ambient scribe | GlaceScribe | |
|---|---|---|
| What the note becomes | Prose in a free-text field | Structured SOAP, section by section |
| ICD-10 and CPT | Plain text you retype | Suggestions that flow to the claim |
| Orders, problem list, meds | Manual re-entry | Suggestions posted on signature |
| Contracts and logins | A second SaaS subscription | One subscription, one login |
| Who signs the note | You, after extra clicks | You, in the chart you already use |
| Audio after the draft | Often retained by the vendor | Discarded by default |
GlaceScribe is bundled inside GlaceEMR and the GlaceRCM flagship bundle. It is not sold separately, because a standalone version exporting to a third-party EHR would re-create the prose-dump problem it was built to avoid.
FROM THE TAP TO THE SIGNATURE
One Tap, One Visit, One Signed Note
You tap the microphone in the GlaceEMR app or desktop, talk to the patient the way you always do, and the structured draft is waiting by the time you are back at the screen. You review, edit the fine points, and sign. Signing posts the orders, updates the problem and med lists, and hands the visit to billing with your selected codes. The laptop does not have to open again tonight.
THE LINE BETWEEN SUGGESTION AND ACTION
No Unattended Anything
GlaceScribe makes suggestions; the physician makes decisions. These are the actual operating rules of the product, not aspirations. The AI runs on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, and none of them train on your audio or your PHI.
Does not sign notes
Every note in the legal record carries a physician signature applied on that specific encounter. No setting finalizes a note unattended, and no batch path bypasses review.
Does not select codes
ICD-10, CPT, and E&M suggestions surface for review. The code that reaches the claim is the one the physician selects, and the audit trail records that selection as the operative decision.
Does not retain your audio
Audio is processed to generate the draft, then discarded by default. The signed structured note is the record. Changing retention requires explicit administrator action, and the data is held with LUKS encryption at rest in production.
TURNING IT ON
Two Paths In, One Bill at the End
Practices arrive already on GlaceEMR carrying a separate scribe contract, or on another EHR wanting the integrated experience. GlaceScribe is included in the platform subscription with no per-encounter charge. Implementation, setup, training, and data migration are $0, and the move from another EHR is detailed on the switching plan.
ALREADY ON GLACEEMR
An administrator setting
Turning on GlaceScribe is a practice-level setting, no purchase order and no implementation project. Specialty tuning is on by default. Week one is short tuning calls with your named account team; by week two, providers run it in normal clinic flow.
COMING FROM ANOTHER EHR
The path is the EMR switch
GlaceEMR go-live runs in under one week from signature; data migration takes two to four business days and Glenwood owns it. Ambient documentation turns on at go-live or shortly after, once providers settle into the chart workflow.
PRICING POSTURE
No per-encounter metering
Included in the GlaceEMR subscription and the GlaceRCM bundle, with no per-provider line item visible to the administrator. The value is highest when ambient is the default across the day, so there is nothing metered to ration.
About 98% of Glenwood clients run the full GlaceRCM bundle, so most GlaceScribe usage happens inside the most-integrated possible substrate. The remaining 2% run GlaceEMR standalone with their own billing team. Both get GlaceScribe at no additional charge.
SAME PRODUCT, DIFFERENT DRAFTS
A Cardiology Note and a Pediatric Note Look Different
A generic scribe treats every visit as a generic visit, so your editing pass becomes the work of bending a one-size note into your specialty’s structure. GlaceScribe is tuned per specialty, and the configuration is on by default for any specialty you turn on at the practice level.
Internal medicine
Surfaces the medication-reconciliation discussion as a structured change, populates the chronic-disease assessment with trended values, and recognizes the complexity drivers that set the E&M level.
Pediatrics
Uses age-appropriate ROS, anticipates the well-child versus acute-visit distinction, and populates immunization and developmental milestones in the structured fields the chart already keeps for them.
Behavioral health
Handles longer narrative content, structures the mental-status exam, and surfaces the safety-screening items as separate documented data points instead of a sentence buried in prose.
FREQUENTLY ASKED
Questions Physicians Ask Before Turning It On
Short answers below; the longer conversation happens on the demo. Tap any question to expand.
Does GlaceScribe sign my notes for me?
No. The signature is a deliberate human action on every encounter, and there is no setting that lets the model finalize a note unattended. GlaceScribe drafts a structured note, surfaces order and code suggestions, and presents the encounter for review. You edit, accept or reject suggestions, and sign. The signed note becomes the legal medical record, and the audit trail captures you as the signing party. The line between drafting and signing is the central design commitment of the product.
What AI vendors do you use, and what can they do with our audio?
GlaceScribe is built on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers. Every vendor in the path operates under a business associate agreement, and the BAA terms prohibit them from training on your audio or your PHI. The multi-vendor architecture is intentional: it preserves operational redundancy if a single vendor degrades, and it lets the platform refresh underlying models as the market evolves without exposing the practice to single-vendor lock-in.
Is the audio kept after the note is generated?
No, not by default. The audio is processed to generate the structured draft, then discarded. The platform retains the signed structured note, which is part of the legal medical record, and the encounter metadata required for audit, but the raw audio is not kept after the draft is finalized. Practices with a specific reason to retain audio, such as a teaching practice or a research protocol, can change the retention policy at the practice level, and the change requires explicit administrator action.
Can I use GlaceScribe with my current EHR if it is not Glenwood?
No, and the reason is product-architectural. GlaceScribe is bundled inside GlaceEMR and the GlaceRCM flagship bundle, and the value is the integration with the chart, the orders module, the labs, the problem list, the medication list, and the billing layer. A standalone version exporting to a third-party EHR through HL7 or FHIR would be a different product, and it would re-create the prose-dump problem GlaceScribe was designed to avoid. The path from a non-Glenwood EHR is the EMR switch, which runs in under one week to go-live for the typical practice.
Does it work for my specialty and for Spanish-speaking patients?
35+ specialties are tuned, including internal medicine, family medicine, pediatrics, cardiology, oncology, behavioral health, podiatry, OB-GYN, orthopedics, and skilled-nursing settings, so the draft shape and suggested codes reflect how that specialty actually documents. GlaceScribe also supports bilingual transcription: the audio is processed for English and Spanish content, and the structured note that lands in the chart is English-only per the clinical-documentation convention. A parallel-text view of the English alongside the original Spanish is available during review.
How accurate is the draft, and what if a patient declines recording?
The draft is directionally correct on the great majority of encounters; the HPI, assessment, and plan land in a shape you recognize. Fine points like a specific dose or anatomic location often need a sentence or two of editing, which is fast because the surface is the chart you already use. Accuracy improves over the first few weeks as the model refines to your phrasing. If a patient declines recording, that does not change the visit: you document with the regular GlaceEMR tools, and consent is captured the way your practice prefers, on the intake form or by a one-tap verbal-consent capture in the encounter.
Physicians on the Platform Behind GlaceScribe
“Peace of mind. Comprehensive, easy to use. I would highly recommend Glenwood.”
Aura Ardon, MD
Florida
“Glenwood is an outstanding EMR. The integration of the platform with our practice workflow has been excellent.”
Shyam Madireddy, MD
Ohio
“Great EMR, terrific support. The team has been responsive and the platform fits how we practice.”
Sanjay Batra, MD
Ohio
The bottom line on GlaceScribe is the line that runs through the whole product: the model drafts, the physician signs, and because the two are the same product the structured note flows into orders, coding, and billing without a retype. The fastest way to judge the draft quality is to watch a real encounter get drafted on the demo, in your specialty, in the chart you would actually use.
Nine verified physician references across six states. Every quote is from a Glenwood client willing to take a peer call.
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