THE GLENWOOD PLATFORM
One Platform Runs the Whole Practice. One Vendor. One Invoice.
Complete if you want it, flexible if you don’t. Four top-tier products and four bundled options sit on one database, built by one physician-informed team over 30+ years. Take the whole platform, or keep the software you already use and let us run the rest.
30+
Years Serving Practices
35+
Specialty Modules
30+
AI Features in the Workflow
ONC
Certified, HIPAA + PCI-DSS Compliant
LUKS Full-Disk Encryption at Rest in Production · US Tier-III Hosting (NYC + SFO) · Single-Tenant Database Per Practice · Privately Held, No Outside Investors
THE ARCHITECTURE AT A GLANCE
Four Products You Choose. Four Options That Ride Inside Them.
Glenwood is one platform that exposes itself as four top-tier products, each a discrete purchase, plus four options bundled inside them. GlaceRCM is the flagship and runs about 98% of client relationships. Read the whole product map in two tables.
| Top-tier product | What it is | How it is bought |
|---|---|---|
| GlaceRCM (flagship) | GlaceEMR software + practice management software + a full medical billing team, as one bundle | Percentage of collections, no base fees. ~98% of clients |
| GlaceEMR (foundation) | The ONC-certified EHR under every deployment | Inside GlaceRCM, or standalone for the ~2% who self-bill |
| GlaceGrow | HIPAA-aware digital marketing: website, SEO, blog, paid ads, reviews | Managed service, part of your Glenwood contract |
| GlaceOffice | Back-office administration: HR, PTO, credentialing, vendors, KPIs | Free for every Glenwood client |
The four bundled options, and where each one lives
| Bundled option | What it does | Where it lives |
|---|---|---|
| GlaceScribe | Ambient AI documentation, drafts the SOAP note for your review | Inside the GlaceEMR chart |
| GlaceIQ | The AI substrate: 30+ features across chart, schedule, claim, phone | Woven through the whole platform |
| GlaceBillSmart | AI billing automation with human supervision | Inside GlaceRCM’s practice management software |
| GlacePhoneSmart | Voice AI: receptionist, IVR, reminders, booking, phone payments | Across both the clinical and billing desks |
None of the four options is sold separately. Each rides on GlaceEMR, and by extension on GlaceRCM, because each only works when it already has the chart, the claim, the schedule, and the patient in front of it.
GO DEEPER ON EACH
Each Product Has Its Own Page. Here Is the Way In.
GlaceRCM · flagship, 98% of clients. Software, PMS, and a billing team that knows your code mix, on one percentage-of-collections contract. 95%+ first-pass adjudication, 99%+ collection of payer-allowed amounts*. Explore GlaceRCM →
GlaceEMR · foundation. The ONC-certified EHR under everything, standalone for the practices that self-bill. Explore GlaceEMR →
GlaceGrow · growth. HIPAA-aware marketing run by healthcare specialists: website, SEO, blog, reviews, paid ads. Explore GlaceGrow →
GlaceOffice · administration, free for clients. Back-office only: HR, PTO, credentialing, vendors, KPIs. Scheduling lives in GlaceEMR. Explore GlaceOffice →
*Of payer-allowed amounts.
WHY ONE DATABASE MATTERS
A Platform, Not a Stack of Vendors
The biggest tax on independent practice is stitching together products that were never built to work together. On one shared database, the chart, the schedule, the claim, and the phone all see the same patient at the same time, with no sync job to drop a field.
One engineering team, one release cadence, one team to call. There is no connector to break four times a year, and no finger-pointing about who owns the failure when it does.
INTEGRATION ECOSYSTEM
Connected to Every System Your Practice Already Depends On
Glenwood ships with the integrations a real practice needs on day one, and each external system posts back into the same chart your clinicians and billers already work in. The catalog is the cumulative output of years of engineering, not a roadmap promise.
| What you connect | What ships today |
|---|---|
| Labs, two-way | 60+ interfaces: Quest, Labcorp, BioReference, and 50+ regional, hospital, and reference labs |
| Hospitals | 15+ ADT and discharge interfaces; ADT notifications, discharge summaries, and inpatient results into the chart |
| E-prescribing | Surescripts across the national network, EPCS with Id.me identity proofing |
| Clearinghouses and claims | Etactics, Optum, OfficeAlly, and more; payer enrollment is part of GlaceRCM onboarding |
| Interoperability | HL7, FHIR R4, USCDI v3, CareQuality, Direct Secure Messaging, the OpenGlace API |
| Devices, registries, ACO, HIE | PACS and DICOM, RPM and CCM devices, 14 state immunization registries, Arcadia, Aledade, Innovaccer, FigMD |
If a system you use is not on the list, the integration team scopes it during discovery. New lab partners typically connect on a four-to-six-week cycle, with no separate integration fee billed to your practice.
SECURITY, HOSTING, SUPPORT
The Platform Carries the Compliance Load So Your Practice Does Not
Glenwood holds ONC Health IT certification and is HIPAA and PCI-DSS compliant, with LUKS full-disk encryption at rest in production and a single-tenant database per practice. The compliance work that should be invisible is invisible because the platform carries it.
Single-tenant by design
Your practice gets its own database instance, not a shared schema partitioned by tenant ID. Smaller blast radius for any incident, cleaner audits, and a real answer to where your data lives. We absorb the higher infrastructure cost on purpose.
US Tier-III hosting
Data centers in NYC and SFO with geographic redundancy, continuous backup with point-in-time restore, and a disaster-recovery posture that gets exercised, not just documented. On-premises is fully supported for the practices and health systems that require it.
A named account manager
You call, they pick up, and they already know your practice, your specialty, and your billing nuances. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent or critical issues. Not a ticket queue, not a script.
SWITCHING TO THE PLATFORM
Moving Onto One Platform, Without Losing a Week
The transition is the part you dread, and it is the part we have run thousands of times. EMR go-live happens in under a week, the full RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and the account manager who runs the move stays your account manager after go-live.
Implementation is $0 and data migration is included, handled by Glenwood from your prior vendor’s export so your staff does not clean charts. We recommend a 30-to-90-day overlap with your previous vendor while the new platform proves itself. The full Day 1 / Day 30 / Day 90 plan lives on the switching page.
FREQUENTLY ASKED
Questions Practice Owners Ask About the Platform
What does it mean that Glenwood is a platform and not a product?
A platform shares one database, one engineering team, one update cadence, and one contract across every component. A stack of products does not. All eight Glenwood components share the same patient record, the same security posture, and the same support relationship. The chart sees what the schedule sees, the schedule sees what the claim sees, and there is no integration job in the middle to maintain on its own quarterly cycle. The practical result is fewer failure points, fewer renewals, and one team to call.
If GlaceRCM is the flagship, why is GlaceEMR sold separately at all?
About 98% of clients run GlaceRCM, which bundles the software and the billing service on one percentage-of-collections contract. The remaining 2% run GlaceEMR standalone because they keep their own billing team and want the EHR without the service. The standalone path is supported on the same product, the same release cadence, and the same account-manager relationship. Most independent practices are better served by the bundle, because billing quality depends on the chart-to-claim integration we control end to end.
Are the four bundled options really included, or are they paid add-ons?
GlaceScribe, GlaceIQ, GlaceBillSmart, and GlacePhoneSmart are bundled inside GlaceEMR, and by extension inside GlaceRCM. They are not separate subscriptions on top of the core product. GlaceIQ is the AI substrate woven through the workflows. GlaceScribe and GlacePhoneSmart activate per provider and per phone line when your workflow calls for them. GlaceBillSmart runs inside the GlaceRCM practice management software. There are no separate AI line items on the monthly invoice.
Can the billing service work in our current EMR, or only on yours?
In your EMR or ours. We would rather run it on our platform, where the scrubber sees the full chart and the 95%+ and 99%+ numbers come from, and about 98% of clients choose that path. But if you are staying on your EMR, our billing team will work your claims there. GlaceBillSmart, the AI billing automation, runs inside GlaceRCM’s practice management software and is not sold separately. Pricing is a percentage of collections with no base fees in either case.
What are the security, hosting, and compliance commitments?
ONC Certified, HIPAA compliant, and PCI-DSS compliant for the payment side. LUKS full-disk encryption at rest in production, TLS in transit. Hosted in US-based Tier-III data centers in NYC and SFO with geographic redundancy. Single-tenant database per practice, not a multi-tenant shared schema. Continuous backup with point-in-time restore, and an active disaster-recovery posture. Cloud is the default and the most common deployment; on-premises is fully supported for practices, ACOs, and health systems that require it.
What does support look like after we go live, and what are the hours?
Every client gets a named account manager who knows your practice, your specialty, and your billing nuances by name, rather than a ticket queue or a call center. The same person who runs your onboarding is the person who picks up the phone three years from now. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent or critical issues. Continued online training stays open for new staff who join later.
TRUSTED BY PHYSICIANS NATIONWIDE
Hear It From the Practices Running on the Platform
“Peace of mind. Comprehensive, easy to use. I would highly recommend Glenwood.”
Aura Ardon, MD
Florida
“Revenue has increased substantially. Claims go out immediately.”
Naga Prasuna Madireddy, MD
Ohio
“Customer service is amazing. Above and beyond, even after hours or on weekends.”
Nikesh Batra, MD
Ohio
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.