CONTACT GLENWOOD SYSTEMS
We Answer the Phone. Here Is the Way to Reach the Right Person.
A real human at the family-owned, physician-led company that has been answering this line since 1994 will pick up. There is no ticket queue to clear before you reach a person, no IVR maze, and no five-business-day SLA for a first response. If you are evaluating Glenwood, an existing customer, a partner, a member of the press, or a candidate, this page is the single map for getting routed to the right desk on the first try. Call (888) 452-2363, or pick the route below that matches why you are here.
30+ Years Physician-Led · Thousands of Providers · ONC Certified · HIPAA Compliant · PCI-DSS Compliant · Family-Owned, No Outside Investors
PICK YOUR ROUTE
Five Ways People Land on This Page. Each One Routes Differently. Pick the One That Matches Why You Are Here So the First Reply Comes From the Right Desk.
A contact page that routes you correctly on the first message is the cheapest piece of customer service we offer. Picking the right tile saves a day of back and forth and gets you to the person who can actually answer the question. The five routes below cover every reason somebody opens this page; if none of them fits, the generic message form further down sends to the front desk and we will route from there.
ROUTE 1 · MOST COMMON
Schedule a Demo
Most visitors who land on Contact actually want a working demo of GlaceEMR or GlaceRCM. The demo is a 20-minute working call with somebody who runs implementations, not a script reader. We show you the platform on your specialty’s actual workflows. Send us your state and your specialty and we will route to the right rep on our side; you will not get bounced through three people.
ROUTE 2
Existing Customer Support
If you are already on GlaceEMR or GlaceRCM, your named account manager is the fastest path to a resolution. They know your practice, your specialty, your payer mix, and the workflow your staff worked out in week three. GlaceEMR provides extended weekday support during regular business hours from 7:00 AM to 8:00 PM Eastern Time, with 24×7 on-call support available for urgent or critical issues. Call (888) 452-2363 and ask for your account manager by name, or use the dedicated department lines below.
Tech Support: (877) 728-7070 · techsupport@glenwoodsystems.com
Billing Support: (877) 233-3656 · billingsupport@glenwoodsystems.com
ROUTE 3
Partnerships, Integrations, and Labs
If you run a lab, a hospital, a referring health system, a clearinghouse, an ACO, an HIE, a payer, or a complementary technology vendor and you want to evaluate a working integration with Glenwood, this is the route. The platform already carries sixty-plus lab interfaces, fifteen-plus hospital ADT feeds, Surescripts, and the major clearinghouses. We add new partners every quarter when the integration is a fit for the practices on the platform. Email a one-paragraph summary of what you build and the rough integration shape; we will route you to engineering or business development as appropriate.
info@glenwoodsystems.com (subject line: Partnership Inquiry) or use the generic form below with subject set to Partnerships.
ROUTE 4
Press, Analyst, and Media Inquiries
If you are a reporter, an industry analyst, a podcast producer, or somebody working on a market report and you want a quote, a briefing, a fact-check, or a request for a customer reference, this is the route. We participate in editorial coverage and analyst calls on the topics where we have something specific to say: physician-led product design, family-held independent vendors in healthcare technology, AI used responsibly inside clinical workflows, percentage-of-collections billing economics, and the long-term operating realities of independent private practice. Email with your deadline and the angle and we will respond within one business day.
info@glenwoodsystems.com (subject line: Press or Media Inquiry).
ROUTE 5
Careers and Candidate Inquiries
If you are interested in joining Glenwood as a software engineer, an account manager, a medical billing specialist, a product person, or in any of the operating roles, the careers page is the single source for open roles, the working environment, and the application process. Glenwood is privately held and family-owned, which means hiring decisions are made by people who will work directly with the person hired, and the tenure inside the company runs long. The career page has the open list, the team structure, and the application path.
EVERY WAY TO REACH US
One Phone Number, Two Email Addresses, One Office, Two Social Channels. That Is the Whole List.
We deliberately keep the contact surface narrow so visitors do not waste an afternoon hunting for the right inbox. Every channel below is monitored by a person, not a bot. The phone number is the fastest path for anything urgent; the general email is the right path for anything that benefits from a written paper trail; the form below is the right path when you would rather pick a subject from a dropdown and let us route it.
Phone
Main line: (888) 452-2363. A person on the team picks up during weekday business hours, 7:00 AM to 8:00 PM Eastern Time, and 24×7 on-call coverage carries urgent or critical issues outside those hours. If we miss your call, we return it the same business day. The line routes by what you say to the person who answers, not by IVR digit-mashing.
General inbox: info@glenwoodsystems.com. Form notifications: moreinfo@glenwoodsystems.com (use this only if you are following up on a form submission). GlaceOffice product line: GlaceOffice@glenwoodsystems.com. Email reaches a person, not a distribution list robot, and the same-business-day standard applies.
Mailing Address
Glenwood Systems, LLC.
1389 West Main Street, Suite 308
Waterbury, CT 06708
Use this address for physical mail, contract correspondence, certified delivery, and visitor appointments arranged in advance. Walk-ins are not part of how the office runs day to day; please call ahead if you would like to visit.
Social Channels
We maintain two social channels and no others. LinkedIn carries the company updates, hiring posts, product announcements, and longer-form pieces from the team. Facebook carries community-facing posts and customer celebrations. We do not run accounts on other platforms; any account using the Glenwood name elsewhere is not us. Direct messages on either channel reach a person; for anything substantive, email or phone is still faster.
SEND US A MESSAGE
Pick a Subject. Tell Us a Couple of Sentences. A Human Replies Within One Business Day.
If none of the five tiles above is the right fit, or if you would rather put it in writing, the form on the right is the generic message path. The subject dropdown routes your message to the right desk on our side automatically, so you do not have to know whose inbox to address. Every submission lands at our front desk as well, so nothing falls through if the routing is ambiguous.
Prefer the phone? Call (888) 452-2363. A real person picks up.
Subject options: Schedule a Demo · Existing Customer Support · Partnerships · Press or Media · Careers · Other.
Contact Form
Fluent Forms id=5 (Contact Us generic). Form fields: Name, Email, Phone (optional), Organization (optional), Subject dropdown (Schedule a Demo / Existing Customer Support / Partnerships / Press or Media / Careers / Other), Message, UTM hidden fields, honeypot, reCAPTCHA. Notifications route to moreinfo@glenwoodsystems.com with subject prefix matching the selected option for inbox-rule routing.
Submissions route to moreinfo@glenwoodsystems.com. Form schema documented in FLUENTFORMS_SETUP.md.
WHAT HAPPENS NEXT
You Will Hear From a Human Within One Business Day. If It Is Urgent, Call (888) 452-2363.
Every form submission and every general-inbox email hits our front desk on the same business day it is sent. A person reads it, picks the right desk inside the company, and routes it. The person from that desk replies to you directly within one business day of receipt, almost always the same day. The reply is from a named person at Glenwood with a working phone number, not from a no-reply mailbox. If you are following up on something previously discussed, mention the prior thread and we will pick it up where you left off.
For anything urgent, the phone is faster than the form. Existing-customer production issues, time-sensitive demo requests for a board meeting next week, partnership conversations on a deadline, and press inquiries on a same-day filing all benefit from the call. Call (888) 452-2363 and you will reach a person during business hours, or the on-call coverage outside of them. We have been running the support function this way for thirty-plus years; the speed of the reply is a feature, not a marketing slogan.
OFFICE LOCATION · WATERBURY, CONNECTICUT
Headquartered on West Main Street in Waterbury, the Same State Where the Original Practice Was Acquired in 1994.
Waterbury sits in west-central Connecticut, an old brass-manufacturing city built into the hills above the Naugatuck River. The downtown still carries the architectural signature of that industrial era: the green at the city’s heart, the limestone civic buildings, the long-built blocks of West Main Street, and the views that open up toward the river valley. Glenwood’s headquarters is at 1389 West Main Street, Suite 308. The engineering, billing operations, account management, and product leadership teams work out of the office or remote across US time zones, with hybrid coverage running through the week. Connecticut is the state where the original practice that started Glenwood was acquired in 1994, and headquartering the company there has never stopped feeling appropriate.
Visitors are welcome by appointment. If you are coming through Waterbury for a meeting, call ahead and we will arrange the day; we do not run an open lobby for walk-ins, simply because the building does not work that way. The mailing address is the same as the visiting address. Certified mail, contract correspondence, courier deliveries, and physical artifacts all reach the right hands at the West Main Street suite. The institutional memory of every architectural decision the platform has made since 1994 lives at this address. So does the standing answer to the question of where the company is and who runs it.
FAST ANSWERS
Three Questions People Actually Ask Before Reaching Out.
How Fast Do You Respond?
One business day for written contact, almost always the same business day. Real-time for phone calls during business hours. Existing-customer urgent issues get the 24×7 on-call coverage; everything else gets the next morning. We do not run a five-day SLA. The contact function is sized to handle inbound volume without backlog, and we deliberately keep it that way because slow replies are the most expensive piece of bad customer service a software company ships.
Can I Get a Specialist on the First Call?
Most of the time, yes. If you tell us your specialty and the question on the form or in the first sentence of the call, we route directly to the rep on our side whose accounts look most like yours. For demos, that means someone who has implemented your specialty before and can speak to the templates, the smart phrases, the order sets, and the billing nuances that matter for it. For support, that means the account manager who already owns your practice. The first call is rarely the discovery call here; it is the call that already has the right person on it.
Do I Have to Give You My Email to Talk to a Human?
No. The phone number at (888) 452-2363 reaches a person without a form gate, without a chatbot intercept, without an email capture before the call. The trade is that everything in the conversation lives in the call rather than in writing, so for anything you want a paper trail on, the form or general inbox is the better path. We do not sell, share, rent, or pass contact details to third parties; the contact info you give us is used to reply to you and for nothing else. The privacy policy spells out the details.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.