INFECTIOUS DISEASE
An Infectious Disease EMR Built for Years of Labs and the Resistance Profile
GlaceEMR trends viral load and CD4 across years through 60+ lab and micro interfaces, holds the resistance panel as structured data, and runs the ART interaction check at the moment you prescribe, with EPCS built in. GlaceRCM bills the consult, the infusion administration, and the J-code at a percentage of collections with no base fees, backed by 95%+ first-pass claim adjudication and 99%+ collection of payer-allowed amounts*.
*Of payer-allowed amounts.
WHAT WE HEAR FROM ID PHYSICIANS
The Chart Was Built for a Primary-Care Complaint Visit
Infectious disease is a specialty of precise longitudinal monitoring, complex regimens, and consults that close a loop other services cannot close themselves. The EHR most ID physicians run buckles the moment you carry a real HIV panel, an outpatient infusion schedule, and a hepatitis treatment cohort all at once. Three pains come up in every discovery call.
Results arrive scattered
Thirty-eight viral loads and CD4 counts arrive by fax and portal from three labs, and the trend lives nowhere. The resistance panel from the failed regimen is buried in a scanned PDF, not structured fields you can act on.
Consult revenue is under-captured
A multidrug-resistant bacteremia consult is the level you work, but the note falls out at a 99243 because nobody connected the documentation to the level. Five to eight percent of consult revenue evaporates yearly.
J-codes and prior auths leak
Infusion administration codes fall off the claim, J-codes land without proper units, and ART and DAA prior auths eat forty-five minutes of nursing time apiece while the patient waits a week for medication.
GLACEEMR FOR INFECTIOUS DISEASE
An EHR Designed Around the ID Longitudinal Record
GlaceEMR is ONC-certified, with 25+ years of company history behind it. The infectious-disease configuration is wired in before training starts, so the chart your team opens on day one already has your lab interfaces, the resistance panel fields, your ART and DAA order sets, and the interaction check at prescribing. Every capability below ships today, not as a roadmap promise.
60+ two-way lab and micro interfaces
Quest, Labcorp, BioReference, and more than 50 hospital and reference labs are connected today. Viral loads and CD4 counts, cultures and sensitivities, genotypes, and hepatitis serologies return with multi-year trending, abnormal values flag themselves, and each result attaches to the ordering problem.
Resistance panels as discrete data
Genotype and phenotype resistance are captured as discrete fields, not scanned documents, so the panel that drove the last regimen change is one click from the assessment. The ART interaction check fires at the moment of prescribing.
eRx with EPCS and interaction checks
eRx through Surescripts with EPCS, Id.me identity proofing, and antibiotic and antifungal favorites. Order sets for ART initiation, DAA treatment, and latent-TB therapy match the protocol, and stewardship-relevant interaction checks fire in the workflow.
Sensitive-record handling built in
HIV records and STI panels carry heightened access controls at the role layer, with audit trails on every view and a consent gate on release-of-information. The compliance boundary is enforced by the chart, not by what staff remembered.
Included with GlaceEMR vs usually an add-on
When you price out another EMR, count what is included before you compare the headline number. The rows below are upsells, separate vendors, or consulting fees almost everywhere else. They ship with GlaceEMR, with no tier games and no surprise line items at renewal.
| Capability | Most EMRs | GlaceEMR |
|---|---|---|
| Hospital ADT, discharge summaries, inpatient results | Interface fee | Included (15+ hospitals) |
| CCM for HIV and hepatitis populations | Add-on module | Included |
| 200+ reports plus a self-serve report builder | Consulting or ticket | Included |
| Self-check-in kiosk | Third-party vendor | Included |
| GlaceOffice administration suite (HR, PTO, credentials) | Separate subscription | Included, free for clients |
| Native iOS and Android apps for providers and staff | Mobile-web only | Included |
A solo office can grow to a multi-location ID group on the same platform, with no per-location upcharge and no re-implementation when you add a satellite next quarter.
FROM CONSULT TO PAID
One Consult, Tracked to the Deposit
GlaceScribe drafts the consult note for your review, GlaceIQ suggests the consult level and ICD-10 codes at signing, the claim is scrubbed before it goes out, and your named billing specialist works it to resolution. The infusion administration line and the J-code ride the same path, so the high-complexity consult and the IV antibiotic both reach the deposit.
GLACERCM FOR INFECTIOUS DISEASE
A Billing Service That Knows the Consult and the Infusion Suite
GlaceRCM bills your claims in your EMR or ours, charged at a percentage of collections with no base fees. We would rather run it on our platform, where the scrubber sees the full chart, but if you are staying on your EMR our billing team works your claims there. The service is built for the high-complexity consult, the infusion administration line, and the J-code library ID administers.
95%+
First-pass claim adjudication. Most claims pay on the first submission, including the high-complexity consults and the infusion administration line, with no rework.
99%+
Collection rate of payer-allowed amounts*. The dollars the payer contractually owes you arrive, because we work the queue to resolution instead of writing it off at 90 days.
$0
Implementation fee and setup charge. We get paid when you get paid, so our interests and yours line up from the day the contract is signed.
*Of payer-allowed amounts.
Consult coding to the level you work
The scrubber knows high-complexity office and inpatient consultation rules, so the documentation prompts connect the thirty-five-minute regimen conversation to the level it actually qualifies for, instead of letting it fall out a notch.
Infusion and J-code accuracy
The scrubber knows the infusion administration codes and the J-code library for IV antibiotics, antifungals, and biologics. Administration codes, units, diagnostic linkages, and medical-necessity edits all run before the claim leaves the office.
Ryan White and 340B aware
Practices that participate in Ryan White or 340B arrangements get the program-aware sequencing they need, including grant-funded payer mix and the report-back-to-grant cadence, handled by a team that has billed these programs before.
A named billing specialist
A dedicated account manager who knows your payer mix, the consult and infusion codes you bill, and your top denials. Not a ticket queue, not an offshore call center. They know your practice by name within a month of go-live.
Percentage of collections, no base fees. Provider credentialing, payer enrollment, ART and DAA prior auth, daily patient statements, and a US-based billing call center are part of the service, not separate line items. Denials are worked through appeals, second-level reviews, and peer-to-peer when medical necessity on a consult or an infusion is disputed, and a write-off happens only when you sign off.
AI AND PATIENT ENGAGEMENT
The Documentation, the Coding, and the Phones
Every AI capability is a suggestion you review and select. Notes wait for your signature and codes wait for your approval before either reaches a claim, so the coding judgment and the clinical decision stay with you, every time. The AI is built on HIPAA-compliant infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, with multi-vendor architecture that preserves operational redundancy.
GlaceScribe
Ambient notes for the consult-heavy day, folding the resistance interpretation, the viral-load trajectory, and the regimen-management plan into the assessment as structured codeable content. Up to four speakers, in person or telehealth.
GlaceIQ
30+ AI features tuned to your day: consult-level coding suggestions at signing, care-gap prompts for quarterly HIV monitoring and PrEP screens, and ART and DAA prior-auth packets assembled from the chart including genotype, fibrosis stage, and resistance history. You review and select each one.
GlacePhoneSmart
An AI phone agent answers as your practice, books into real scheduler slots, runs the PrEP and viral-load recall campaigns, fills cancellations, and surfaces voicemail summaries so the front desk stops fielding pharmacy and prior-auth callbacks all morning.
A practice-branded portal, mobile app, kiosk, SMS, and email round out the stack, with the privacy posture sexual-health and PrEP intake demand. Retention is clinical success in HIV care, so quarterly-monitoring reminders go out from your recall lists on the cadence the regimen calls for, and replies route back into the chart as structured tasks rather than piling up in an inbox somebody reads on Monday.
SWITCHING IS EASIER THAN YOU THINK
Coming From Another EMR
Most infectious disease practices we onboard are leaving a legacy EMR platform, a horizontal EMR software product, or a hospital-tethered enterprise system that never fit the outpatient ID workflow. Implementation is $0, data migration is included, and your account manager runs the move and stays your account manager after go-live.
DAY 1
A chart that already looks like yours
You log in to migrated history, problem lists, current meds, viral-load and CD4 history, and resistance results, with your consult templates, ART and DAA order sets, and antibiotic favorites already wired in. EMR go-live happens in under one week. The first few visits run slower because the workflow is new; by end of day, your hands start to remember where everything lives.
DAY 30
Charting faster, claims flowing
You are charting faster than on the old system because the templates match how you document, and GlaceScribe carries most of your consult HPIs. Your first month of CCM time on the HIV and hepatitis populations has rolled into a claim, the first submissions are on the dashboard, and recall outreach is live, filling tomorrow from the recall list.
DAY 90
The switch starts paying for itself
Your first quarter’s dashboard shows cleaner claims, faster posting, and fewer denials in the 60-to-90 bucket. Consultation revenue is up because the documentation prompts are landing, infusion and J-code capture is up because the scrubber knows the rules, and the PrEP and HIV quarterly-monitoring recalls have closed care gaps for patients you would not have reached otherwise. The conversation turns from migration triage to using the platform harder next quarter.
Data migration covers historical records, problem lists, current medications, allergies, and outstanding orders, plus the viral-load and CD4 history that makes a trend meaningful, the resistance panels, and the hepatitis treatment milestones, handled by Glenwood from your prior vendor’s data export in 2 to 5 business days. The RCM transition runs 4 to 8 weeks with payer enrollment in parallel, and we recommend a 30-to-90-day overlap with your previous vendor so the practice keeps operating normally. Glenwood has been independent and privately held since 1998: 25+ years in market, no outside investors. Support runs 7:00 AM to 8:00 PM Eastern on weekdays, with 24×7 on-call coverage for urgent issues, and the platform sits on HIPAA-compliant infrastructure with LUKS full-disk encryption at rest in production, ONC certification, and PCI-DSS compliance for the patient-pay surfaces.
WE KNOW YOUR CODES
We Have Billed Your Mix Before
You already know your codes. We have built the workflows, the scrubber rules, the documentation prompts, and the denial templates around them. The list below is the short version of what runs every day inside the platform for an infectious disease practice:
- 99244, 99245: high-complexity office consultation
- 99254, 99255: high-complexity inpatient consultation
- 96365, 96366, 96374: IV antibiotic infusion administration
- 96413: chemotherapeutic-style biologic infusion administration
- J0696, J2543, J1956: ceftriaxone, piperacillin-tazobactam, levofloxacin J-codes
- 99490, 99439, 99491: Chronic Care Management for HIV and hepatitis populations
- 99495, 99496: Transitional Care Management for post-hospital sepsis or endocarditis
- 87536, 87901, 87903: HIV viral load, genotype, and phenotype resistance
QUESTIONS WE HEAR EVERY WEEK
Infectious Disease Practice FAQ
Short answers below; the longer conversation happens on the demo. Tap any question to expand the answer.
How does GlaceEMR handle HIV viral load and CD4 results across years?
Viral load and CD4 results return through 60+ two-way lab and micro interfaces, including Quest, Labcorp, BioReference, and more than 50 hospital and reference labs, and trend across the full chart history with abnormal values flagged. Each result attaches to the ordering problem, so the blip you need to talk about today is in front of you instead of in a fax folder. Resistance panels are captured as discrete fields, not as scanned PDFs, so the genotype that drove the last regimen change is one click from the assessment. Care-gap and recall lists surface the patients due for quarterly monitoring across the panel.
How does e-prescribing work for ART, DAA, and antibiotic regimens?
Prescriptions go out through Surescripts with EPCS and Id.me identity proofing, and the drug-interaction check, including the ART interactions that make HIV prescribing unforgiving, fires at the moment you prescribe. Order sets for ART initiation, DAA treatment, and latent-TB therapy match the protocol, and your antibiotic and antifungal favorites are a click away. When a regimen needs prior authorization, GlaceIQ assembles the packet from the chart and our billing team submits it and works it to decision. The prescribing decision stays with you.
Is GlaceScribe HIPAA-compliant, and how does it handle resistance interpretation?
Yes, fully HIPAA-compliant. GlaceScribe runs on HIPAA-compliant AI infrastructure from Amazon, Google, Anthropic, Deepgram, ElevenLabs, and other enterprise AI providers, all under business associate agreements. The multi-vendor architecture preserves operational redundancy. The scribe folds the resistance interpretation, the viral-load trajectory, and the regimen-management plan into the assessment as structured codeable content. Up to four simultaneous speakers are supported. All coding and order suggestions surface for your review before any signing. Nothing reaches the chart until you approve it. Audio is processed in transit, the resulting note is stored in your single-tenant chart database with LUKS encryption at rest, and the data never trains a shared model.
How does GlaceRCM bill infusion administration and J-codes?
The scrubber knows 96365, 96366, 96367, 96374, and 96413, and it knows the J-code library for the IV antibiotics, antifungals, and biologics ID administers. Administration codes, units, diagnostic linkages, and medical-necessity edits all run before the claim leaves the office. The 95%+ first-pass adjudication and 99%+ collection of payer-allowed amounts hold across the infusion line. Practices that participate in Ryan White or 340B arrangements get the program-aware sequencing they need, including grant-funded payer mix and the report-back-to-grant cadence.
Does Glenwood handle ART and DAA prior authorization?
Yes. GlaceIQ assembles the documentation packet from the chart, including the genotype, fibrosis stage where applicable, resistance history, and prescribing rationale, then the billing team finishes, validates, and submits the authorization. The forty-five-minute manual auth shrinks to a five-minute review. Antifungal step-therapy and biologic-class authorizations run through the same workflow. The patient gets the medication their disease cannot afford to wait for, and your MA stays in the encounter instead of in a payer portal.
“Revenue impact has been great.”
Larry Flowers, MD
Texas
If you carry adjacent panels, see how GlaceEMR runs internal medicine, gastroenterology, pulmonary, and nephrology.
See What Glenwood Can Do for Your Practice
A 20-minute working call. We show you the platform on your specialty’s actual workflows, not a generic demo.